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Service Excellence Associate
2 months ago
Join Our Team as a Customer Service Associate
At Home Insurance Agency, we are looking for a dedicated individual who can bring positivity and professionalism to our customer interactions. If you possess experience in the insurance sector, that would be a significant advantage.
Your Role:
As a Customer Service Associate, you will play a vital role in enhancing our customer experience. Your responsibilities will include addressing customer inquiries, resolving service issues, and ensuring satisfaction through effective communication.
Key Responsibilities:
- Identify trends in customer feedback and collaborate with the team for service enhancement.
- Assist customers with inquiries regarding products and services.
- Document customer interactions and follow up to ensure their satisfaction.
- Engage in regular meetings with the sales team to stay updated on product knowledge.
- Handle customer complaints with a friendly and efficient approach to maintain high satisfaction levels.
Qualifications:
- Strong active listening, interpersonal, and communication abilities.
- Experience in a customer-facing role is preferred.
- High school diploma, G.E.D., or equivalent is required.
Bilingual proficiency in English and Spanish is essential, with English as the primary language. Please note that completion of the D.I.S.C. Assessment is a prerequisite for scheduling an interview.
