Front of House Supervisor

3 weeks ago

Baltimore, Maryland, United States Method Co. Full time
Job Title: Front of House Supervisor

We are seeking a highly motivated and experienced Front of House Supervisor to join our team at Method Co. in Baltimore, MD.

Job Summary:

The Front of House Supervisor will be responsible for overseeing the cashiers and baristas, ensuring that guests are attended to in a timely manner, and providing exceptional service to all customers.

Key Responsibilities:

  • Lead and motivate front of house staff to deliver outstanding service and exceed guest expectations.
  • Ensure prompt, courteous, and efficient service delivery to all guests, maintaining a welcoming and hospitable atmosphere.
  • Address guest concerns or complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
  • Foster a culture of guest-centric service excellence among front of house staff, encouraging proactive engagement and personalized interactions.
  • Monitor inventory levels of café & market supplies.
  • Ensure compliance with food safety regulations, sanitation standards, and health codes, conducting regular inspections and implementing corrective actions as necessary.

Requirements:

  • Minimum of 1-2 years of experience in a supervisory role in food service operations, preferably in a high-volume coffee shop or café.
  • Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team of staff.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with guests, colleagues, and vendors.
  • Proficiency in point-of-sale (POS) systems and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the business.
  • Ability to carry, lift, push, pull items weighing up to 50 pounds. Ability to bend, stoop, and kneel.
  • Certification in food safety and sanitation (e.g., ServSafe) preferred.

About Method Co.:

Method Co. is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law.

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