Retail Floor Lead

1 day ago

Bellevue, Washington, United States Vuori, Inc. Full time
Vuori Retail Floor Lead Job Description

The Retail Floor Lead at Vuori is a key member of the store leadership team, responsible for leading the retail sales team by example and forging connections with customers. This role requires a strong understanding of Vuori's brand values and the ability to communicate them through insightful product knowledge and a happy, optimistic outlook.

Key Responsibilities:

  • Lead the retail sales team to ensure each customer receives the best experience possible.
  • Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
  • Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
  • Forge lasting relationships with customers by engaging with them about product details, new product and replenishment, and invite them to upcoming events.
  • Be knowledgeable on what's new and what's selling well and shares with both the customer and team.

Leadership and Ownership:

  • Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management to ensure the business runs smoothly and successfully.
  • Lead the team in daily maintenance of the store, including restocking product, maintaining visual merchandising, and cleaning.
  • Utilize the utmost responsibility, attention to protocol, and safety standards in closing/opening the store daily.
  • Encourage employees to give 100%, adhere to punctuality, and role responsibilities at all times.

Qualifications:

  • Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
  • Must be a leader in punctuality and attendance, adhering to scheduled shifts.
  • Ability to develop relationships with customers and colleagues.
  • A customer service expert, creates experiences, and develops relationships with customers, embraces the social aspect of sales, and the ability to positively and proactively handle customer concerns.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to quickly learn new procedures and processes.
  • Strong organizational skills and follow-through skills.
  • Excellent communication and interpersonal skills.
  • High level of ownership, accountability, and initiative.
  • Eager to develop new skills and responsive to feedback.

Additional Information:

Pay Range: $22.00 per hour - $24.00 per hour plus team-based commission.

Benefits:
  • Employee Discount
  • 401(k)

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

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