Child Support Specialist
4 weeks ago
At YoungWilliams PC, we are seeking a highly skilled Child Support Specialist to join our team. The successful candidate will be responsible for initiating locate, intake, establishment, enforcement, or interstate actions for the establishment of paternity, establishment of a support order, enforcement of a support order, and the collection of current and delinquent child support.
Key Responsibilities:
- Assess cases in accordance with state and federal policies, rules and regulations, including location of non-custodial parent's address, employment, and assets.
- Obtain and process information necessary for the establishment of paternity and support orders, enforcement of support orders, and review/adjustment of support orders.
- Conduct interviews with custodial and non-custodial parents to determine service needs and identify legal issues.
- Access system data, including the state specific system(s), and appropriate internet resources to obtain relevant case information.
- Prepare cases and necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor designee.
- Monitor cases for delinquencies and modifications and take enforcement actions as appropriate.
- Calculate current child support amounts in accordance with Child Support Guidelines and DHS rules and regulations.
- Calculate child support arrears and other financial adjustments.
- Complete necessary analysis and child support calculations to ensure child support payments are distributed and disbursed in accordance with state, federal, and contractual requirements.
- Respond to telephone inquiries and attend to requests for service from walk-in customers in a professional manner.
- Record in the automated and/or hard copy case file all necessary information related to the establishment and/or enforcement of a child support obligation.
- Maintain confidentiality and security of case information.
- Regular and timely attendance.
Requirements:
- Associate's degree in a related field or relevant years of experience.
- Two years of experience in human services as a case manager. Experience in child support enforcement or collections preferred.
- Familiarity with an office environment including the use of automated systems is desired.
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