Sales Support Specialist

4 weeks ago


Siler City, North Carolina, United States Carolina Advanced Digital Full time
About the Role

We are seeking a highly motivated Sales Support Specialist to join our team at Carolina Advanced Digital, Inc. This individual will provide exceptional customer service and support to our governmental and federal customers, while also assisting with inside sales functions and data entry.

Key Responsibilities
  • Provide customer service and support to government and federal customers
  • Assist with inside sales functions, including quotes and contract maintenance
  • Perform data entry and maintain customer databases
  • Ensure CRM systems are updated with accurate customer information and sales progress
  • Coordinate with distribution, customer, accounting, and operation teams to expedite sales processes
  • Respond to customer inquiries about products, pricing, and delivery times
  • Prepare sales reports and identify potential areas for process improvement
Requirements
  • A basic understanding of technology and IT concepts
  • Strong customer service and communication skills
  • Excellent organizational skills and the ability to prioritize tasks effectively
  • Proficiency in MS Office (Excel, Word, PowerPoint) and Adobe
  • A proactive approach to problem-solving and the ability to work under pressure
Additional Requirements
  • Must have dependable transportation for local travel
  • Must have a valid driver's license
  • Candidate must be a US citizen and native English speaker
  • Candidate must be able to pass a federal security background check


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