Restaurant Operations Manager

7 days ago


Green Cove Springs, Florida, United States Phase three Brands Full time
Job Title: General Manager

We are seeking a highly skilled and experienced General Manager to join our team at Phase Three Brands. As a General Manager, you will be responsible for driving restaurant execution against key initiatives and delivering a consistently high-level guest experience.

Key Responsibilities:
  • Drive continuous improvement and operate at an optimum level to deliver a high-level "WOW" guest experience with a focus on the "FOUR WALLS"
  • Maintain brand standards through the Operations Assessment (OA)
  • Ensure Quality Assurance/Food Safety Standards are maintained and remain compliant
  • Manage Speed of Service to maintain Phase Three Brands standards in all categories
  • Maintain a minimum of 4 guest surveys/week and focus on opportunities
  • Respond to all guest complaints and focus on root causes of sub-standard guest satisfaction
  • Have a clear understanding of the restaurant's trade area and collaborate with the District Manager on market factors
  • Effectively manage staffing at all levels to ensure fully trained Team Members
  • Actively set staffing goals and maintain a minimum staffing level of 95%
Financial Objectives:
  • Create an environment that stimulates revenue growth
  • Manage food cost and budget using effective tools and best practices
  • Effectively manage labor vs. matrix and budget using effective tools and best practices
  • Manage controllable costs to budget using checkbook spending
  • Maintain R&M costs to budget while ensuring the restaurant is maintained at a high level
  • Ensure accurate reporting of costs with a full understanding of profitability models
Requirements:
  • Results-driven with strong attention to detail
  • Understands the dynamics of the P&L
  • Effectively manages cost with a proven track record of controlling costs
  • Understands and has a proven track record of executing QSC
  • Strong team building skills
  • Strong communication skills
  • Thoroughly honest and forthright with impeccable integrity
  • Self-starter with a strong work ethic
  • High energy with a high sense of urgency
  • Creative problem solver
  • Performs well in a lean, fast-paced environment
  • Ability to create solutions that drive results
  • Ability to interact and build relationships with all levels of the Phase Three Brands Team
  • Ability to coach and train all levels of Team Members
  • Ability to hold subordinates accountable
  • Effective time-management skills
  • Adaptability and flexibility
  • Effective in conflict resolution
  • Basic computer skills
What We Offer:
  • Room for growth and development
  • Full array of benefits, including healthcare, dental, vision, STD, LTD, and more


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