Restaurant Operations Manager
7 days ago
We are seeking a highly skilled and experienced General Manager to join our team at Phase Three Brands. As a General Manager, you will be responsible for driving restaurant execution against key initiatives and delivering a consistently high-level guest experience.
Key Responsibilities:- Drive continuous improvement and operate at an optimum level to deliver a high-level "WOW" guest experience with a focus on the "FOUR WALLS"
- Maintain brand standards through the Operations Assessment (OA)
- Ensure Quality Assurance/Food Safety Standards are maintained and remain compliant
- Manage Speed of Service to maintain Phase Three Brands standards in all categories
- Maintain a minimum of 4 guest surveys/week and focus on opportunities
- Respond to all guest complaints and focus on root causes of sub-standard guest satisfaction
- Have a clear understanding of the restaurant's trade area and collaborate with the District Manager on market factors
- Effectively manage staffing at all levels to ensure fully trained Team Members
- Actively set staffing goals and maintain a minimum staffing level of 95%
- Create an environment that stimulates revenue growth
- Manage food cost and budget using effective tools and best practices
- Effectively manage labor vs. matrix and budget using effective tools and best practices
- Manage controllable costs to budget using checkbook spending
- Maintain R&M costs to budget while ensuring the restaurant is maintained at a high level
- Ensure accurate reporting of costs with a full understanding of profitability models
- Results-driven with strong attention to detail
- Understands the dynamics of the P&L
- Effectively manages cost with a proven track record of controlling costs
- Understands and has a proven track record of executing QSC
- Strong team building skills
- Strong communication skills
- Thoroughly honest and forthright with impeccable integrity
- Self-starter with a strong work ethic
- High energy with a high sense of urgency
- Creative problem solver
- Performs well in a lean, fast-paced environment
- Ability to create solutions that drive results
- Ability to interact and build relationships with all levels of the Phase Three Brands Team
- Ability to coach and train all levels of Team Members
- Ability to hold subordinates accountable
- Effective time-management skills
- Adaptability and flexibility
- Effective in conflict resolution
- Basic computer skills
- Room for growth and development
- Full array of benefits, including healthcare, dental, vision, STD, LTD, and more
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