Account Management Specialist

2 weeks ago


New Holland, Pennsylvania, United States CNH Industrial Full time

Customer Engagement Associate

CNH Industrial stands at the forefront of the agriculture and construction sectors, delivering top-tier equipment and services globally. As a part of this dynamic organization, you will be immersed in a culture that values diversity and inclusivity, all while prioritizing customer satisfaction.

In the role of Customer Engagement Associate, you will be instrumental in nurturing customer relationships and addressing financial inquiries. This position supports a flexible work model.

Key Responsibilities:
  • Foster relationships with customers and dealers by addressing overdue accounts and enhancing customer loyalty
  • Evaluate customer data to establish payment plans and safeguard company resources
  • Provide timely responses to inquiries from customers and dealers through various communication channels
  • Work collaboratively with different departments to resolve customer issues
  • Achieve personal performance goals and objectives
Required Qualifications:
  • Associate degree in a relevant business discipline
  • Minimum of 1 year of experience in Customer Service or Collections
  • Adaptable work schedule with the possibility of additional hours
Preferred Candidate Profile:
  • Bachelor's degree in a business-related area
  • Excellent analytical skills and meticulous attention to detail
  • Strong interpersonal skills, including active listening and teamwork
  • Proficiency in Microsoft Office Suite
  • Previous experience in a call center environment within financial services
Employee Benefits:

CNH Industrial provides a robust benefits package that includes health, dental, vision, and life insurance. Our competitive 401k plan is designed to assist you in achieving your retirement objectives. Additional perks include paid parental leave, flexible working arrangements, and opportunities for professional growth.

Equal Employment Opportunity:

CNH Industrial is committed to being an equal opportunity employer, promoting a diverse and inclusive workforce.



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