IT Field Support Specialist

4 weeks ago


Alpharetta, United States Novatech Full time
Job OverviewNovatech, a leading Managed Office Provider, is seeking a skilled IT Field Technician/Engineer to join our team. As a key member of our Managed Services team, you will provide technical support and expertise to our clients in Alpharetta, GA. This is an exciting opportunity to work with a dynamic team and contribute to the growth and success of our company.Key Responsibilities
  • Provide resident support for internet connectivity, VoIP phones, and basic device support
  • System administration, troubleshooting, and projects in conjunction with the Newnan based NOC and support team
  • Relay technical network knowledge to understand and troubleshoot incidents
  • Provide assistance concerning Desktop Services, Fortinet, networking, and physical layer maintenance of telecom rooms
  • Provide exceptional customer service and technical expertise in deskside environments
  • Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
  • Determine root causes of incidents and document resolutions
  • Make recommendations and define action plans
  • Maintain client documentation
  • Maintain security and privacy levels regarding customer data and corporate policies
  • Mentor and provide guidance to peers by sharing best practice knowledge and lessons learned
Requirements
  • 3+ years currently working in a core technical area
  • Experience with Networking technologies/infrastructure is a MUST
  • 3 -5+ years in an IT department/desktop support role
  • High School diploma required; College degree preferred
  • Must have an experience in building network firewalls from scratch
  • Above average communications skills is a MUST
What We Offer
  • Market competitive salary based upon experience
  • Mileage reimbursement program
  • Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
  • 401(k) plan with matching company contribution
  • Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave


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