IT Field Support Specialist
4 weeks ago
- Provide resident support for internet connectivity, VoIP phones, and basic device support
- System administration, troubleshooting, and projects in conjunction with the Newnan based NOC and support team
- Relay technical network knowledge to understand and troubleshoot incidents
- Provide assistance concerning Desktop Services, Fortinet, networking, and physical layer maintenance of telecom rooms
- Provide exceptional customer service and technical expertise in deskside environments
- Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
- Determine root causes of incidents and document resolutions
- Make recommendations and define action plans
- Maintain client documentation
- Maintain security and privacy levels regarding customer data and corporate policies
- Mentor and provide guidance to peers by sharing best practice knowledge and lessons learned
- 3+ years currently working in a core technical area
- Experience with Networking technologies/infrastructure is a MUST
- 3 -5+ years in an IT department/desktop support role
- High School diploma required; College degree preferred
- Must have an experience in building network firewalls from scratch
- Above average communications skills is a MUST
- Market competitive salary based upon experience
- Mileage reimbursement program
- Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
- 401(k) plan with matching company contribution
- Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
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