Senior Field Service Engineer

4 days ago


Alpharetta, United States ANDRITZ Full time
Job Title: SMART Products Senior Field Service Engineering Specialist

At ANDRITZ, we are passionate about delivering innovative solutions to our customers globally. Our success is driven by our commitment to excellence and our passion for what we do.

We are seeking a highly skilled SMART Products Senior Field Service Engineering Specialist to join our team in Alpharetta, GA or Pensacola, FL. As a key member of our team, you will be responsible for providing complete lifecycle support for SMART Products, ensuring our customers receive high-quality service and support.

Key Responsibilities:
  • Ensure high customer satisfaction for customers with SMART products in North America.
  • Provide commissioning support, including FAT, installation, and start-up for new SMART Product deliveries.
  • Respond to customer inquiries regarding technical issues, providing effective solutions to resolve problems with existing SMART Product installations.
  • Conduct on-site visits and remote connections to customer sites to commission, troubleshoot, and repair products and train customer personnel.
  • Collaborate with other team members to ensure technical matters are being satisfactorily addressed and any issues are being promptly resolved.
  • Provide regular updates to customers regarding the status of their service inquiries.
  • Prepare technical reports as per project scope of supply or status of service inquiries.
  • Ensure all service work is completed in compliance with company policies and procedures.
  • Participate in training and professional development programs to stay up-to-date with new products and technologies.
Requirements:
  • High school diploma or equivalent.
  • Associate's degree in electronics, engineering, or related field preferred.
  • Minimum of 5 years of experience in pulp and paper, multiple mill process areas preferred.
  • Excellent customer service and communication skills, with the ability to effectively communicate technical information to non-technical audiences.
  • Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently.
  • Experience with automation, instrumentation, and electrification, including installation, troubleshooting, and repair.
  • Ability to work independently and in a team environment.
  • Must have a valid driver's license and be able to travel to customer sites as needed.

ANDRITZ is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.



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