Sales Operations Specialist

5 days ago


Salem, Oregon, United States Technology Firm Full time

Job Title: Sales Operations Specialist

Location: Salem, NH, Hybrid

Estimated Salary: $60,000 - $80,000 per year

Job Overview:

The Sales Operations Specialist plays a crucial role in supporting the internal day-to-day sales activities aimed at enhancing the productivity of our sales organization. This key position will collaborate closely with Inside Sales, Sales Operations, and other members of the team to transition sales data efficiently into operational data and support the quote and order management processes throughout the entire order processing lifecycle.

Key Responsibilities:

  • Achieve accurate customer transaction processing, including orders, quotes, and returns (RMA).
  • Facilitate seamless communication among customers, vendors, and internal teams.
  • Handle expedite requests for timely fulfillment of customer needs.
  • Deliver comprehensive reports daily, weekly, monthly, and quarterly to vendors, customers, and management.
  • Develop advanced proficiency in utilizing internal tools, workflows, and processes.
  • Promote continuous improvement initiatives to optimize successful workflows and processes.
  • Collaborate with sales and operational teams to resolve issues efficiently.
  • Enhance workflows, tools, reports, and processes to support sales operations.
  • Review and interpret ongoing business report requirements.
  • Gather required data for reporting and operational needs.
  • Maintain adherence to company policies and procedures.
  • Perform other duties as assigned by management.

Requirements:

Knowledge, Skills, and Abilities:

  • 2-5 years of experience in inside sales, sales operations, sales support, or order management.
  • Familiarity with MS Word, MS Excel, and CRM systems.
  • Ability to navigate matrix organizational environments and work collaboratively across departments.
  • Strong capability to manage multiple tasks simultaneously in demanding environments.
  • A strong interest in technology and innovation.
  • Analytical and problem-solving skills.
  • Exceptional verbal and written communication and presentation skills.
  • Self-motivated with high energy and enthusiasm.
  • Ability to travel occasionally for sales events or exhibits.
  • Strong adaptability, creativity, and willingness to innovate.
  • MUST be a team player who works collaboratively and positively.

Why Join Us?

We value innovation, teamwork, and a passion for excellence. As a Sales Operations Specialist, you will be a vital part of our sales process, driving success and supporting our commitment to outstanding customer service.



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