Contact Center Team Lead

7 days ago


Arizona City, Arizona, United States StateServ Full time
Job Summary

We are seeking a highly skilled and experienced Contact Center Team Lead to join our team at StateServ. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Team Leadership: Lead a team of customer service representatives and provide guidance and support to ensure they have the tools and resources needed to succeed.
  • Customer Service: Ensure that our customers receive exceptional service and that their needs are met in a timely and efficient manner.
  • Operations Management: Oversee the day-to-day operations of the contact center, including staffing, scheduling, and workflow management.
  • Performance Management: Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop strategies to enhance team performance.
  • Training and Development: Provide training and development opportunities to team members to enhance their skills and knowledge.
  • Communication: Communicate effectively with team members, customers, and other stakeholders to ensure that information is shared and understood.
Requirements
  • Education: Bachelor's degree in business or a related field.
  • Experience: At least 2 years of experience in a supervisory role, preferably in a customer service or contact center environment.
  • Skills: Strong leadership and communication skills, ability to analyze data and make informed decisions, and experience with customer service software and systems.
Working Conditions

This is a remote work opportunity, and the successful candidate will be required to work from home. The ideal candidate will have a quiet and dedicated workspace and will be able to work independently with minimal supervision.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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