Senior Account Manager
3 weeks ago
We are seeking a highly skilled Senior Account Manager to join our team at Gothic Landscape. As a key member of our team, you will be responsible for managing our production crews, providing quality and timely customer service, and creating strong relationships with our clients.
Key Responsibilities- Create strong relationships with our customers through communication and service, ensuring they receive quality, timely service on their projects
- Manage crew members as needed, including morning dispatch, performance management, addressing complaints, and planning, assigning or directing work load
- Provide proactive site quality reviews and communicate assessments internally and externally
- Network and earn referrals to help the branch achieve its new growth objectives
- Lead the branch in growing its base contracts in the targeted market segments and geographic locations
- Assist the branch team in achieving its overall objectives of quality, retention, growth and profitability
- 5 years+ of client & crew management experience within the commercial landscape industry with a proven track record of managing a large client portfolio is highly preferred
- 2 or 4-year college degree in a related field and/or, have a minimum of 2-3 years landscape/horticulture experience preferred to include training and managing multiple crew members/gardeners
- 3 years of strong customer service, sales and communication experience, or combined comparable experience
- Sound time management and organizational skills with a strong work ethic
- Strong interpersonal verbal & written skills are a must with the ability to write and present proposals and bids
- Experience in consultative sales to clients for additional services
- Healthcare benefit program & 401K match program
- 9 paid holidays per year with paid vacation & sick leave
- Company paid take home vehicle, fuel card, cell phone & laptop
- Fun and fast-paced working environment with a great work-life balance
- Paid training/certification and career advancement
- Gothic's company culture fosters growth, inspires longevity and rewards mutual loyalty
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