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Scheduling Coordinator

1 month ago

Riverside, California, United States 360 Behavioral Health Full time
About 360 Behavioral Health

We take pride in our long-standing commitment to providing exceptional care for individuals impacted by autism and other developmental delays. With over three decades of expertise, we are one of the original and most established Applied Behavior Analysis (ABA)-based behavioral health services authorities.

Job Summary

The Scheduling Assistant is responsible for supporting the mission and vision of the organization by maximizing the delivery of services for all assigned clients. This position will work closely with the assigned local office administrative and clinical team and report to the Director of Clinical Services (DOCS) to maintain the permanent scheduled service hours.

Key Responsibilities
  • Maintain Service utilization above 90% for assigned office.
  • Monitor service hours for each client based on permanent schedules.
  • Track and address staff and client cancellations daily.
  • Provide make up, re-schedule, or additional time for schedule changes.
  • Maintain Permanent Schedules that includes but is not limited to managing the Client monthly calendars, case assignment sheets, and ensure all schedules are compliant with scheduling laws.
  • Maintain staffing logs that includes but not limited to tracking unstaffed hours, partial hours, and fully staffed hours.
  • Support new hires that include but are not limited to tracking Staff training, providing training schedules, and coordinating Day 1.
  • Support recruiting that includes but is not limited to maintaining the staffing log, updating staff and Client availability, and supporting recruiting events.
  • Triage staff and client concerns.
  • Conduct interviews with candidates.
Requirements
  • Minimum 2 years of Administrative Experience
  • Minimum 6 months Scheduling Experience
  • Administrative experience, scheduling experience preferred.
  • Ability to work in a high paced, competitive, performance-based environment.
  • Ability to multi-task with a high sense of urgency
  • Great customer service skills
  • Excellent Intrapersonal Skills
  • Excellent Phone etiquette
  • Ability to utilize a multi-line phone system.
  • General Geographic understanding of the assigned catchment areas.
  • Knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook.)
What We Offer
  • Competitive compensation ($20.00-$23.00/Hourly)
  • Work Schedule: Monday-Friday 10:30 AM to 7:00pm
  • Includes a 30-minute unpaid lunch break
  • Student loan repayment assistance for eligible roles
  • Bonus program(s) for eligible roles
  • Career development and advancement opportunities
  • Flexible scheduling
  • Great and fun company culture
  • Expansive Health, Vision, and Dental plans for our full-time partners
  • 401(K) retirement savings program
  • Mileage and phone reimbursement

We are an equal opportunity employer and are committed to providing reasonable accommodations to applicants with disabilities. If you need assistance with the application process, please contact us at benefits360hr@360bhmail.com.