Orthodontic Treatment Coordinator

1 month ago

Riverside, California, United States ProSmile Full time
Job Summary

We are seeking a highly skilled Orthodontic Treatment Coordinator to join our team at ProSmile. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our orthodontic services.

Key Responsibilities
  • Coordinate patient communications to ensure a commitment to dental treatment plans
  • Establish effective relationships between doctors, staff members, and patients
  • Clearly present treatment options to patients and parents
  • Manage patient appointments, including sending reminders and following up on missed appointments
  • Provide patients with detailed information on dental financing options
  • Respond to patient and parent inquiries in a timely and courteous manner
  • Maintain strong relationships with patients and dental staff
  • Discuss follow-up procedures with patients
  • Maintain inventory of dental supplies and reorder as necessary
  • Convince patients to commit to follow-up treatments
  • Address billing and insurance issues in a timely manner
  • Address patient concerns and grievances in a timely manner
  • Greet patients and answer any immediate questions
  • Contact patients with appointment reminders
  • Verify and update patient demographic data
  • Collect insurance information from patients and parents
  • Verify insurance benefits
  • Verify patient payments are up to date
  • Follow up with unpaid insurance
  • Promote in-office marketing items
  • Gather and submit claims and documents required by insurance companies
  • Set up patient accounts in the auto-pay system (OrthoBanc)
  • Perform hard credit inquiries and set up financing (Care Credit)
  • Ensure office profitability by building productive schedules
  • Follow up with patients' recall visits
  • Enter transactions and post payments
  • Review provider schedules and charts (if applicable)
  • Ensure accuracy of accounts
  • Collect signatures on contracts and consent forms
  • Ensure lab cases are sent to the lab and follow up on lab cases returned from the lab
  • Prepare accounts for debond (retention agreements, termination waivers, reconcile final balances)
  • Ability to travel daily to multiple dental practices and the corporate office
  • Ensure the provider reaches goal production
  • Perform miscellaneous job-related duties as assigned
Requirements
  • Substantial familiarity with orthodontic treatments and procedures
  • Strong knowledge of financing options and dental payment processing
  • Proficient in the use of MS Office software applications
  • Remarkable understanding of dental insurance claims
  • Excellent interpersonal skills and communication abilities
  • Impressive ability to efficiently manage multiple tasks
Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and use hands and arms to operate general office equipment. The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

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