Digital Commerce Operations Leader

10 hours ago


MA United States SharkNinja Full time
Job Title: Vice President, Digital Commerce Operations & User Experience

At SharkNinja, we're seeking a highly skilled and experienced professional to lead our digital commerce operations and user experience efforts. As Vice President, Digital Commerce Operations & User Experience, you will be responsible for driving the strategic direction and execution of our e-commerce platform, ensuring a seamless and customer-centric experience across all digital touchpoints.

Key Responsibilities:
  • Digital Commerce Operations: Lead all operational aspects of our digital commerce business, including direct-to-consumer and third-party marketplaces, ensuring seamless integration of product availability, inventory management, and fulfillment operations.
  • User Experience (UX) Strategy & Design: Own the digital user experience, focusing on creating intuitive, engaging, and conversion-optimized experiences for customers across our e-commerce platforms.
  • Conversion Rate Optimization (CRO) & Analytics: Lead the development and execution of conversion optimization strategies to drive sales, improve customer satisfaction, and increase overall e-commerce performance.
  • Omnichannel Integration: Work closely with retail and omnichannel teams to ensure a seamless integration between online and offline customer experiences.
Requirements:
  • Bachelor's degree in Business, Marketing, Digital Commerce, or related field; MBA or advanced degree preferred.
  • 10+ years of experience in digital commerce operations, with a minimum of 5 years in a leadership role overseeing e-commerce, UX, or product management.
  • Proven track record of leading large-scale e-commerce operations, preferably in consumer products, retail, or technology industries.
  • Demonstrated success in managing digital transformation and improving user experience across multiple digital platforms.
What We Offer:

At SharkNinja, we offer a dynamic and innovative work environment, competitive compensation and benefits, and opportunities for professional growth and development. If you're a motivated and results-driven professional with a passion for digital commerce and user experience, we encourage you to apply for this exciting opportunity.



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