Customer Support Specialist
1 week ago
Position Overview:
The REMOTE Customer Support Specialist plays a crucial role in managing all incoming support inquiries for Vision Innovation Partners affiliated Ophthalmology practices, ensuring top-notch customer satisfaction.
This position is entirely REMOTE. Candidates must reside in designated states to be eligible for consideration: PA, MD, VA, DC, DE, FL, GA.
Key Responsibilities:
- Efficiently respond to incoming calls while maintaining the highest quality of service.
- Address patient inquiries with professionalism and patience.
- Confirm, schedule, and adjust appointments as needed.
- Follow up with patients regarding their scheduled visits.
- Update patient information accurately.
- Collect and verify insurance details.
- Make outbound calls to patients and healthcare facilities.
- Manage online appointment requests and email inquiries.
- Communicate messages to clinics as required.
Essential Skills:
- Outstanding customer service and communication abilities.
- Proficient in Microsoft Word, Outlook, and Excel, with strong data entry skills.
- Bi-lingual (English/Spanish) is preferred but not mandatory.
- Maintain a professional and confidential work ethic, adhering to HIPAA regulations.
- Ability to manage multiple calls in a dynamic environment.
- Strong multitasking skills and capability to navigate various systems simultaneously.
- Positive and cheerful demeanor.
- Demonstrated critical thinking abilities.
- Excellent time management and task prioritization skills.
- Collaborate courteously with other departments to enhance patient experiences.
- Perform various administrative duties and additional projects as assigned.
Work Schedule:
ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)
The available shifts are Monday through Friday from 8:30 AM to 5:00 PM. Candidates should possess a pleasant speaking voice, professional demeanor, strong computer skills, reliable internet access, and a quiet workspace suitable for remote work.
Employees will receive company-provided equipment. If you believe you are a suitable candidate, we look forward to reviewing your application. Thank you for your interest.
We offer competitive compensation, comprehensive benefits, significant discounts on eye care, continuing education support, a 401(k) plan, and numerous other employee benefits.
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