Customer Support Specialist

1 week ago


Annapolis, Maryland, United States Vision Innovation Partners Support Center Full time

Position Overview:

The REMOTE Customer Support Specialist plays a crucial role in managing all incoming support inquiries for Vision Innovation Partners affiliated Ophthalmology practices, ensuring top-notch customer satisfaction.

This position is entirely REMOTE. Candidates must reside in designated states to be eligible for consideration: PA, MD, VA, DC, DE, FL, GA.

Key Responsibilities:

  • Efficiently respond to incoming calls while maintaining the highest quality of service.
  • Address patient inquiries with professionalism and patience.
  • Confirm, schedule, and adjust appointments as needed.
  • Follow up with patients regarding their scheduled visits.
  • Update patient information accurately.
  • Collect and verify insurance details.
  • Make outbound calls to patients and healthcare facilities.
  • Manage online appointment requests and email inquiries.
  • Communicate messages to clinics as required.

Essential Skills:

  • Outstanding customer service and communication abilities.
  • Proficient in Microsoft Word, Outlook, and Excel, with strong data entry skills.
  • Bi-lingual (English/Spanish) is preferred but not mandatory.
  • Maintain a professional and confidential work ethic, adhering to HIPAA regulations.
  • Ability to manage multiple calls in a dynamic environment.
  • Strong multitasking skills and capability to navigate various systems simultaneously.
  • Positive and cheerful demeanor.
  • Demonstrated critical thinking abilities.
  • Excellent time management and task prioritization skills.
  • Collaborate courteously with other departments to enhance patient experiences.
  • Perform various administrative duties and additional projects as assigned.

Work Schedule:

ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)

The available shifts are Monday through Friday from 8:30 AM to 5:00 PM. Candidates should possess a pleasant speaking voice, professional demeanor, strong computer skills, reliable internet access, and a quiet workspace suitable for remote work.

Employees will receive company-provided equipment. If you believe you are a suitable candidate, we look forward to reviewing your application. Thank you for your interest.

We offer competitive compensation, comprehensive benefits, significant discounts on eye care, continuing education support, a 401(k) plan, and numerous other employee benefits.



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