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Athletic Facility Support Specialist

2 months ago

Annapolis, Maryland, United States Anne Arundel Workforce Development Corporation (AAWDC) Full time
Job Overview

The Anne Arundel Workforce Development Corporation (AAWDC) is seeking a dedicated individual to join our team as an Athletic Facility Support Specialist. This role is essential in ensuring the smooth operation of our sports complex and providing exceptional service to our patrons.

Key Responsibilities
  • Customer Engagement: Welcome guests and members, offering comprehensive information about facility services and assisting with payment transactions.
  • Front Desk Management: Handle inquiries via phone, manage scheduling for court reservations, and maintain effective communication with guests.
  • Safety Monitoring: Oversee activities within the facility, enforcing rules and ensuring a safe environment for all participants.
  • Event Coordination: Assist in the management of scheduled events, ensuring all requirements are met for a successful experience.
  • Ice Rink Oversight: Monitor ice skating activities, ensuring compliance with safety regulations and assisting customers with equipment as needed.
  • Facility Maintenance: Perform cleaning and janitorial tasks to maintain a clean and welcoming environment.
  • Training Compliance: Complete all required training and adhere to operational protocols.
  • Equipment Operation: When trained, operate and maintain various facility equipment, ensuring optimal performance.
  • Additional Duties: Undertake other responsibilities as assigned by management.
Qualifications

The ideal candidate will possess:

  • At least 6 months of experience in customer service.
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Word and Excel, along with familiarity with point of sale systems.
  • The ability to multitask and a willingness to learn new skills.

This position requires moderate physical activity, including walking, lifting, and working in various environments, including outdoor settings.