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Community Operations Manager

1 month ago

St Louis, Missouri, United States NorthPoint Development LLC Full time

At NorthPoint Development LLC, we are seeking an experienced Community Operations Manager to lead our Maintenance and Leasing teams. This role is responsible for ensuring top-notch customer service and curb appeal at our community.

About the Role

This position will monitor community income and operating expenses, manage and maintain customer billing information, review and process accounts payable (invoicing) for processing, and be responsible for weekly and monthly owner reporting. The successful candidate will also oversee leasing, touring, move-in processes, and maintaining occupancy at the community.

Key Responsibilities
  • Lead Maintenance and Leasing teams to deliver exceptional customer service and maintain a pristine community appearance.
  • Monitor financial performance and make data-driven decisions to optimize community revenue and efficiency.
  • Manage customer billing information, ensuring accuracy and timely payment processing.
  • Review and process accounts payable (invoicing) for processing, maintaining accurate records and meeting deadlines.
  • Produce weekly and monthly reports for owners, highlighting key performance indicators and areas for improvement.
  • Oversee leasing, touring, and move-in processes, maintaining a high level of occupancy and resident satisfaction.
  • Evaluate and implement market surveys, monthly marketing plans, and outreach marketing strategies to enhance community visibility and appeal.
  • Ensure compliance with Fair Housing regulations nationally and locally, as well as other laws governing Multi-Family operations.
  • Approve and oversee staff schedules, promoting a culture of work-life balance and employee satisfaction.
  • Represent NorthPoint Development LLC in industry events, committees, volunteering, and networking opportunities, showcasing our commitment to excellence and community engagement.
What We Offer
  • A competitive salary: $65,000 - $85,000 per annum, depending on experience.
  • An inclusive environment that fosters collaboration, mentorship, and growth.
  • Opportunities for professional development, including training programs and scholarships.
  • Market-leading benefits and perks, including comprehensive medical, dental, and vision plans, 401(k) matching, and generous parental leave policies.
  • A dynamic and supportive team culture that prioritizes employee well-being and satisfaction.