Restaurant Operations Manager

1 day ago

Dayton, Tennessee, United States Bojangles Full time
Job Summary

The Restaurant Operations Manager is a key role in our company, responsible for the day-to-day operations and success of a restaurant. This is a learning role, where you will gain the skills and knowledge needed to become a directly responsible restaurant leader.

You will learn what it takes to lead a team in providing an exceptional guest experience, operating a clean restaurant, delivering operational excellence, growing sales, and driving profitability through training and by providing an unbeatable work culture.

Key Responsibilities
  • Talent Management
    • Recruit, interview, hire, train, coach, and develop successful Assistant Managers, Shift Managers, and Team Members.
    • Execute brand training program and implement additional training plans as necessary.
    • Maintain the highest personal and professional appearance and ensure your team does the same.
    • Deliver an unbeatable work culture that drives engagement, increases retention, and decreases turnover.
    • Provide praise and recognition to reinforce positive behaviors.
    • Implement progressive discipline to address deficiencies in performance or failure to adhere to company policies or regulatory requirements.
  • Food Safety, Quality, and Quantity
    • Ensure your team is adhering to proper hygiene, handwashing, glove usage, and general food safety standards.
    • Establish build to's and maintain production management systems to ensure the restaurant doesn't run out of food to serve.
    • Lead your team to ensure all food is prepared and served to brand recipes and quality standards.
  • Guest Satisfaction
    • Train your team to create an extraordinary guest experience and achieve service goals.
    • Achieve speed of service goals while not compromising quality or service.
    • Investigate guest feedback, resolve guest concerns, and monitor service trends.
    • Conduct retraining or coaching based on observations and guest feedback to improve service.
  • Operational Excellence
    • Maintain a clean and safe restaurant environment and ensure brand standards are met or exceeded.
    • Conduct daily or shift pathing and full restaurant evaluations as required to self-assess operations. Provide feedback and coaching to your team.
    • Identify operational gaps and address them in a timely and effective manner.
    • Achieve 95+ Health Department ratings and passing brand evaluations by ensuring a properly trained and engaged management team.
  • Financial Leadership
    • Review financial reports to identify opportunities and work closely with your team to drive improvements.
    • Implement plans to increase traffic counts and average check to grow sales.
    • Maintain accuracy and integrity of all cash, sales, inventory, and other restaurant data.
    • Ensure the restaurant meets or exceeds profitability targets.
  • Communication
    • Stay abreast of brand and company initiatives and requirements and work with your team to maintain them.
    • Cascade information to your team through shift huddles, restaurant meetings, and 1:1's. Maintain a communication board.
    • Report any injuries or incidents immediately to your District Manager and other third parties as required.
    • Communicate with your District Manager and participate in company calls and meetings as required.
  • General Duties and Administration
    • Be responsible for completing or delegating and ensuring the accuracy and completeness of all daily, weekly, and period paperwork including cash and inventory counts, banking, truck orders and deliveries, schedules, and any other duties as required.
    • Ensure general safety protocols are followed and facility issues are reported promptly.
    • Implement new marketing campaigns and conduct new product training.
    • Complete all required duties in a timely and accurate manner.
    • Maintain all legal and regulatory requirements.

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