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Public Assistance Case Manager
2 months ago
Position Title: Benefits Case Manager
FLSA Status: Non-Exempt
Salary Range: $53,000 to $57,000
Position Summary
The Benefits Case Manager is responsible for evaluating initial and ongoing eligibility for public assistance programs within Lake County.
Key Responsibilities
- Assist individuals seeking financial, medical, and nutritional support through the County, providing application guidance and conducting interviews.
- Evaluate client needs and refer them to suitable services and resources available within the department or the community.
- Guide clients in completing necessary documentation and ensure verification of eligibility criteria for benefits.
- Assess eligibility for various programs by interpreting relevant rules, regulations, and policies. Authorize continuation, modification, or cessation of benefits as necessary.
- Engage daily with a computer system to ensure accurate and complete data entry for eligibility assessments.
- Clarify and explain appeal rights and procedures to clients.
- Evaluate client needs and determine financial eligibility for both initial applications and ongoing assessments.
- Identify the necessity for fund recovery and refer cases for fraud investigations; prepare for and represent the department in evidentiary hearings and state conferences; document recoveries and retroactive payments appropriately.
- Develop a thorough understanding of rules and regulations, enhance interviewing and communication skills, and utilize information systems to update or review client data.
Additional Responsibilities
- Act as a professional representative of the Lake County Department of Human Services.
- Participate in Emergency Service Function 6 (Mass Care and Mass Shelter) as required.
Supervisory Duties
- This position does not have supervisory responsibilities.
Qualifications
- Education: High School diploma or GED equivalent.
Experience:
- Minimum of two years of full-time administrative experience.
- Skills Required:
- Ability to apply basic mathematical concepts and interpret regulatory documents.
- Understanding of local office policies and procedures.
- Capability to build and maintain professional relationships with clients, colleagues, advocacy groups, legal representatives, and community agencies.
- Maintain confidentiality at all times.
- Make objective distinctions between relevant and irrelevant information in eligibility determinations.
- Provide excellent customer service in high-stress situations.
- Compile and input accurate information to compute eligibility and payments.
- Identify and correct errors as necessary.
- Equipment Used: Standard office equipment.
- Contact with Others: Interact with clients to gather information, determine eligibility, explain programs, and make referrals to additional services.
- Supervisor: Receives training and detailed instructions from the Supervisor of Public Assistance, with work closely reviewed for accuracy and thorough documentation.
- Work Environment: May involve dealing with escalated clients.
- Bilingual candidates: Pay differential available for bilingual and bicultural applicants.
- This position is expected to be in-office at least three days a week, with potential for a hybrid work environment as permitted by departmental policy.
Benefits for Full-Time Employees
Lake County offers a competitive benefits package for full-time employees, reflecting the value placed on their contributions. Benefits include:
- Employer-Sponsored Medical and Dental Insurance Plans
- 100% Employer Paid Vision Plan
- Flexible Spending Account
- Health Reimbursement Account
- Employer-Sponsored Short-Term Disability Insurance
- 100% Employer Paid Long-Term Disability Insurance
- 100% Employer Paid Term Life Insurance
- Supplemental Life Insurance Plans
- 401(a) and 457(b) Employer Matched Retirement Plans
- Paid Vacation, Sick Leave, Personal Days, and Holidays
- Employee Assistance Program
- Public Health Emergency Leave
- Discounts on various services and events
Benefits for Part-Time Employees
Part-time employees are also eligible for paid sick time off and flexible work schedules.
Equal Opportunity Employer Statement
Lake County is an Equal Opportunity Employer (EOE). All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.
Work Authorization Requirement
Applicants must be authorized to work legally in the United States. Lake County cannot sponsor or take over sponsorship of an employment visa.
Emergency/Disaster Responsibilities
All Lake County employees may be required to serve as Disaster Service Workers during local emergency declarations. Employees will attend necessary emergency management training and exercises as requested.
Other Duties
This job description does not encompass a comprehensive list of activities, duties, or responsibilities required for this position. Duties and responsibilities may change at any time with or without notice.
Application Process Duration
Due to the nature of the application and selection process for full-time positions, applicants should expect the process to take several weeks to complete. Typically, it may take approximately four to six weeks from the application date to finalize the selection process. The duration may vary based on various factors.
