Imperial Surveillance Technical Team Member

5 days ago


Arlington Heights, Illinois, United States Imperial Surveillance Full time

Job Title

Technical Support Specialist

Job Summary

We are seeking an experienced Technical Support Specialist to join our team in Arlington Heights, IL. The successful candidate will provide technical assistance to customers, employees, and Imperial install staff, troubleshoot and resolve software and hardware issues over the phone, and document all work within our ticketing system.

Key Responsibilities

  • Act as the initial point of contact for alarm, access control, and video system-related concerns for our customers.
  • Provide technical assistance to customers, employees, and Imperial install staff.
  • Troubleshoot and resolve software and hardware issues over the phone.
  • Document all work within the company's ticketing system.
  • Respond to email and phone requests for technical assistance.

Requirements

  • Excellent interpersonal skills are required to communicate with customers and employees.
  • Ability to prioritize and self-manage.
  • Ability to drive an issue to resolution for our valued customers.
  • Working knowledge and expertise with a variety of software, hardware, and applications.
  • Team-oriented attitude to help other support staff and departments with technical problems.

Salary and Benefits

  • Competitive salary based on experience and qualifications ($15-$26/hour).
  • Competitive benefits including health, dental, vision insurance, paid time off, life insurance, and retirement plan.
  • 401(k) matching.
  • Yearly bonus program.


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