IT Support Professional

3 weeks ago


Arlington Heights, Illinois, United States Imperial Surveillance Full time

Unlock Your Potential as a Technical Support Specialist

Join Imperial Surveillance, a leader in security solutions, as a Technical Support Specialist. In this role, you will be responsible for providing exceptional customer service, troubleshooting software and hardware issues, and resolving customer complaints.

Your Key Responsibilities:

  • Provide technical support to customers via phone, email, or in-person
  • Troubleshoot and resolve software and hardware issues
  • Work closely with internal teams to resolve technical issues
  • Document all work within the company's ticketing system

What We're Looking For:

  • 2+ years of experience in a technical support role
  • Strong knowledge of Microsoft operating systems and software
  • Experience with access control and video surveillance systems
  • Exceptional communication and problem-solving skills

Our Benefits Package:

  • Competitive salary ($15-$26/hour)
  • Comprehensive health insurance
  • Retirement plan with employer matching
  • Ongoing training and development opportunities

Apply Today: Visit our website at [insert website URL] to submit your application.



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