Healthcare Operations Coordinator

2 weeks ago

Olympia, Washington, United States EssilorLuxottica Group Full time

Company Overview

EssilorLuxottica Group is a prominent Management Service Organization dedicated to enhancing operational efficiency for eyecare professionals. Our mission is to be the foremost provider of eye care services in local communities, focusing on exceptional patient care and experience.

ROLE SUMMARY

The Patient Care Coordinator plays a vital role in the daily operations of the practice, ensuring a seamless connection between patients, doctors, and administrative functions. This position is crucial in establishing the practice as the go-to destination for comprehensive vision care.

KEY RESPONSIBILITIES

  • Welcome patients promptly and courteously.
  • Answer phone calls in a friendly and professional manner.
  • Enhance patient satisfaction and optimize appointment scheduling both in-person and via phone.
  • Maintain appointment schedules by notifying providers of patient arrivals and managing service delivery timelines.
  • Conduct reminder calls for appointment confirmations and order pickups.
  • Manage financial records, collect patient payments, and handle third-party claims efficiently.
  • Oversee office inventory and equipment, collaborating with management to ensure adequate supplies.
  • Safeguard patient confidentiality in compliance with HIPAA regulations.
  • Verify insurance eligibility based on current patient coverage.
  • Ensure the maintenance of all office systems and a safe working environment.
  • Adhere to company policies and procedures while reporting necessary changes.
  • Contribute to team objectives by completing related tasks as required.
  • Be available for weekend and evening shifts as needed.
  • Maintain consistent attendance and adhere to dress code standards.
  • Perform additional administrative duties as assigned by management.

QUALIFICATIONS

  • High School diploma or equivalent.
  • Minimum of 2 years of experience in a healthcare office environment.
  • Exceptional customer service skills for both internal and external interactions.
  • Strong communication and listening abilities.
  • Proficient problem-solving and organizational skills.

PREFERRED SKILLS

  • Familiarity with technology used in healthcare settings, including patient record systems.
  • Basic understanding of vision services, products, and insurance plans.
  • Excellent interpersonal skills.

EssilorLuxottica Group offers competitive compensation based on various factors, including experience and qualifications. Benefits may include healthcare, retirement savings, paid time off, and employee discounts. We are committed to providing reasonable accommodations for individuals with disabilities during the application and hiring process.

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any protected characteristics.

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