Tysons Jaguar Land Rover Service Representative

2 days ago


Vienna, West Virginia, United States Rosenthal Automotive Full time

We are seeking an Automotive Service Consultant to join our award-winning team at Tysons Jaguar Land Rover. In this role, you will be responsible for advising customers on necessary service for their general maintenance needs, identifying primary concerns, and presenting other maintenance needs when appropriate.

Key Responsibilities:

  • Communicate professionally and clearly about inspection results, presenting corrective procedures and preparing work orders for needed repairs
  • Prepare repair orders showing time, cost, and labor estimates for service
  • Accurately describe customer concerns to technicians and explain work performed and repair order charges to customers
  • Schedule service appointments and loaner/rental cars when appropriate to provide a seamless experience for customers
  • Establish and maintain professional relationships with customers to encourage repeat and referral business
  • Maintain high customer satisfaction standards (CSI)
  • Perform federal, state, and manufacturer-mandated recalls
  • Complete any training required by the manufacturer or Rosenthal Automotive

Requirements:

  • 1+ year of service writing experience or sales experience recommended
  • High-line, luxury automotive experience preferred but not required
  • A valid driver's license and good driving record, per company standards
  • An enthusiastic, motivated, and energetic individual with a personal determination to overcome possible objections while providing an outstanding customer experience
  • Professional personal appearance
  • Excellent oral and written communication abilities
  • Process and detail-oriented with developed organizational skills
  • Confident in ability to work under pressure and prioritize

About Rosenthal Automotive:

Rosenthal Automotive is a family-owned and operated business that prioritizes employee growth and development. We are committed to helping our team members achieve their goals and are looking for individuals who share our values and passion for the automotive industry.



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