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Customer Experience Specialist

2 months ago

Los Angeles, California, United States Smart City Full time

**Job Summary**

Smart City Networks is seeking a highly skilled Customer Experience Professional to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

**Key Responsibilities:**

  • Provide timely and effective resolution to customer inquiries and issues
  • Collaborate with internal teams to ensure seamless customer experience
  • Develop and maintain strong relationships with clients to drive customer satisfaction and loyalty
  • Perform data processing, billing, and invoicing tasks as required
  • Respond to complex customer inquiries and provide guidance on various topics, including accounting, billing, and collections
  • Provide training and support to junior team members
  • Attend meetings and contribute to the development of customer-facing strategies

**Requirements:**

  • Minimum 5 years of related customer experience and/or training
  • Proven written and verbal communication skills
  • Ability to work independently and exercise judgment
  • Working knowledge of Microsoft Office 365, Word, and Excel
  • Knowledge of data networking products and services a plus

**What We Offer:**

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package