Tech III, Deskside Support Specialist

19 hours ago

Forest Park, Georgia, United States GXO Logistics, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Deskside Support Technician to join our team at GXO Logistics, Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring that all systems are operating efficiently and productively.

Key Responsibilities
  • Identify, triage, prioritize, and resolve Level 1 & 2 Incidents within our Service Level Agreement, including responding to high-priority outages outside of normal business hours.
  • Perform daily walks around the warehouse or plant and conduct equipment inspections and preventive maintenance.
  • Manage and maintain an inventory of assets to ensure asset readiness and minimize incident impact and downtime.
  • Develop and maintain IT processes and procedures to support the site, and lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups.
  • Install, upgrade, maintain, troubleshoot, and repair various software, computer devices, mobile phones, scanners, network equipment, printers, telephones, and other equipment.
  • Provide training, mentorship, and leadership to other technicians.
  • Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends, and recommending system improvements.
  • Make technical recommendations to site leadership regarding problems, projects, and releases.
  • Create batch files or PowerShell scripts for asset management and incident resolution.
Requirements
  • 2 years of experience supporting networked systems.
  • Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs and tablets, and printers.
  • Bachelor's degree or vocational training in CS or MIS, or equivalent related work or military experience.
  • Availability to travel, occasionally on short notice.
  • 5 years of experience supporting a corporate or warehouse networked computer environment.
  • 5 years of experience installing, troubleshooting, and supporting corporate AV equipment, building, deploying, and troubleshooting desktop computers in a corporate environment, telephony equipment, and Microsoft Windows OS.
  • Solid understanding of warehouse management systems.
About GXO Logistics, Inc.

GXO Logistics, Inc. is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA, and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

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