Tech III, Deskside Support Specialist

4 days ago


Forest Park, Georgia, United States GXO Logistics Supply Chain, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Deskside Support Technician to join our team at GXO Logistics Supply Chain, Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our networked systems.

Key Responsibilities
  • Identify, troubleshoot, and resolve Level 1 & 2 Incidents within our Service Level Agreement, including responding to high-priority outages outside of normal business hours
  • Perform daily equipment inspections and preventive maintenance to minimize incident impact and downtime
  • Handle and maintain an inventory of assets to ensure asset readiness
  • Lead local project management for site technical refreshes, end-user equipment deployments, and site startups
  • Provide training, mentorship, and leadership for other technicians
  • Maintain exceptional service by enforcing quality and customer service standards
Requirements
  • 2 years of experience supporting networked systems
  • Ability to troubleshoot and configure RF devices, handheld terminals, and printers
  • Availability to travel occasionally on short notice
Preferred Qualifications
  • Bachelor's degree or vocational training in CS or MIS, or equivalent related work or military experience
  • 5 years of experience supporting a corporate or warehouse networked computer environment
  • Solid understanding of warehouse management systems

We offer a competitive compensation package, including full health insurance, 401(k), life insurance, disability, and more. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity to join our team at GXO Logistics Supply Chain, Inc.



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