Field Support Specialist
4 days ago
Cotti Foods began its journey in 1967 with a single Taco Bell restaurant in Southern California. Today, the company operates over 200 restaurants across six states, having expanded to Wendy's in 2014 and Pieology in 2015.
We are seeking a skilled IT professional to join our team as an IT Field Coordinator, contributing to the implementation of cutting-edge technology solutions that drive operational efficiency and enhance customer experience in the Quick Service Restaurant (QSR) industry.
Job DescriptionThis role involves monitoring IT projects, providing technical support and troubleshooting services at our restaurant locations, and collaborating with cross-functional teams to implement, maintain, and enhance technology solutions. The position requires travel to various locations, with 80% onsite work and 20% fieldwork.
- Provide on-site and remote technical support for hardware, software, and network issues at restaurant locations
- Install, configure, and maintain Point of Sale systems, digital menu boards, kiosks, and other technology solutions
- Perform routine maintenance tasks, diagnostic tests, and troubleshooting procedures
- Monitor IT projects, ensuring adherence to timelines, budgets, and quality standards
To be successful in this role, you should possess:
- A minimum of 2 years of proven experience in managing IT projects and field support, preferably in the QSR or retail industry
- Ability to collaborate with cross-functional teams and oversee multiple projects simultaneously
- Proficiency in troubleshooting hardware, software, and network issues
- Excellent communication, interpersonal, and customer service skills
- Ability to work independently with minimal supervision and adapt to a fast-paced environment
- A valid driver's license and willingness to travel to various restaurant locations as needed
The estimated annual salary for this position is $65,000-$85,000, depending on qualifications and experience. We offer a competitive benefits package, including medical, dental, and vision coverage, retirement savings plan, and paid time off.
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