Case Aide

2 days ago


Cambridge, Massachusetts, United States SOS International LLC Full time
Job Title: Case Aide

SOS International LLC is seeking a dedicated Case Aide to support our team in Cambridge, MA at an emergency shelter and day center for unhoused families.

Job Summary:

The Case Aide will provide administrative support for data entry and other functions to assist case managers in delivering essential services to families in need.

Key Responsibilities:
  • Provide administrative support to Case Managers, including data entry and maintenance of client records.
  • Assist in screening guests and identifying their specific needs.
  • Explain shelter programs, services, and procedures to guests, and answer any general questions they may have.
  • Support Case Managers, the Community Resource Manager, and the Education, Welfare, and Recreation Manager in coordinating services and resources for families.
  • Assist with locating and coordinating long-term shelter or housing options for families transitioning out of the shelter.
  • Record and update guest data, ensuring all information is accurate and confidential.
  • Prepare and submit reports, and discuss any issues or concerns with supervisors.
  • Other duties as assigned.
Requirements:
  • High school diploma or GED required.
  • Ability to work both independently and as part of a team.
Preferred Qualifications:
  • Bilingual Haitian Creole and English or Spanish and English strongly preferred.
  • Previous experience in a similar role or within a social services setting.
  • Familiarity with case management software and databases.
  • Strong organizational skills and attention to detail.
  • Ability to maintain professionalism and confidentiality in all interactions.
Work Environment:
  • Ability to manage multiple tasks and prioritize work effectively.
  • Comfortable working in a fast-paced environment with the ability to adapt to changing priorities.
  • Commitment to the mission of supporting unhoused families and a desire to make a positive impact in the community.

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