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Content Strategy Specialist

2 months ago

Dallas, Texas, United States Onward Search Full time

Onward Search is a premier staffing and talent solutions firm dedicated to connecting professionals with leading organizations. We are currently seeking a Digital Content Strategist for a top-tier financial services client. The company culture emphasizes professional growth, fostering an environment where employees can thrive, and maintaining open lines of communication to ensure all voices are heard.

In this role, you will collaborate with the Content team to design and implement content strategies that meet industry standards and address project requirements, including business goals, customer expectations, compliance needs, and timelines. This position is a 6-month contract with potential for extension and possible conversion to a permanent role.

Key Responsibilities:

  • Design and implement content strategies that align with industry standards and fulfill project requirements, including business goals, customer expectations, compliance needs, and timelines.
  • Communicate and uphold quality standards within the Design team through effective creative direction and feedback.
  • Oversee the structural design of platform and product experiences, including navigation, labeling, and user flow. Develop metadata to enhance search and browsing capabilities, integrating with broader navigation and data metrics.
  • Deliver content components, such as user interface language and product education, across the CRM platform.
  • Utilize various data sources, including research findings and analytics, to identify and address user pain points and measure impact.
  • Engage with and contribute to content systems, including standards, voice and tone guidelines, messaging frameworks, and accessibility resources.
  • Present work and articulate content decisions to senior design leadership.
  • Ensure compliance with content governance and approval processes.
  • Collaborate with the company-wide content design team to enhance user experience and maintain consistency across channels and experiences.

Qualifications:

  • 5+ years of relevant experience.
  • Proficient in managing customer-facing content, UX, and UI through ticketing systems.
  • Manage content modifications such as disclaimers and design file updates primarily through ticket management.
  • Create new content and update existing content.
  • Define content logic, justify decisions to stakeholders, and contribute strategically to new features and content design.
  • Approximately 60% of the role will focus on tactical tasks, while 40% will involve strategic project planning and collaboration with partners to implement ideas.
  • The candidate must proactively communicate with project teams to align deliverables with project timelines.

Benefits:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401k Program
  • Commuter Benefit
  • eLearning
  • Education Reimbursement
  • Ongoing Training & Development
  • *Eligibility for benefits requires working over 30 hours per week and a minimum assignment length of 10 weeks.

To learn more about this Digital Content Strategist opportunity, please apply. Our recruitment team will guide you through the interview process and advocate on your behalf.