Collections Processing Specialist

2 weeks ago


Fort Worth, Texas, United States CornerStone Staffing Full time

Company Overview: CornerStone Staffing is seeking a dedicated professional for the role of Collections Processing Specialist.

Position Summary: The Collections Processing Specialist is tasked with the efficient handling of Collection Exception work items that arrive through various channels. This role demands a high level of attention to detail, effective time management, and clear communication with colleagues, clients, vendors, and internal stakeholders.

Key Responsibilities:

  • Oversee accounts following insurance total loss notifications until resolution.
  • Gather and document all pertinent information related to total loss filings within the portfolio and collection systems.
  • Coordinate and update vendors regarding account statuses and any changes.
  • Provide assistance and support to clients and vendor partners throughout the total loss process via communication channels.
  • Verify documentation for estate processes and follow up on eligible accounts.
  • Review and make decisions on requests for SCRA protections and modifications.
  • Monitor approved manufacturing buyback accounts to ensure proper fund processing.
  • Endorse checks related to vehicle repairs.
  • Ensure compliance with all applicable federal and state regulations as well as company policies.

Qualifications:

  • Experience with inbound and outbound calls.
  • Strong administrative skills and task management.
  • Critical thinking abilities to analyze account details.
  • Exceptional attention to detail.
  • Capability to navigate multiple systems effectively.

Join us at CornerStone Staffing and contribute to our mission of delivering exceptional service in the collections industry.



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