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Service Department Director

4 weeks ago

Grand Island, Nebraska, United States Rush Enterprises Full time
Service Manager Job Description

The Service Manager is a key leadership position at Rush Truck Centers, responsible for directing the efficient and profitable operation of our service departments. As a Service Manager, you will oversee the daily activities of our service teams, ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Develop and implement annual operating budgets for the service department
  • Monitor and control department performance using reporting and tracking systems
  • Manage technicians' productivity and payroll records
  • Establish and maintain strong relationships with customers to drive repeat and referral business
  • Collaborate with vocational and technical schools to enhance personnel recruitment
  • Prepare pricing guides and maintenance menus for frequent labor operations
  • Implement 72-hour follow-up with customers to ensure satisfaction with service
  • Maintain reporting systems required by general management and corporate personnel
Benefits:
  • Competitive compensation and benefits package
  • 401K and stock purchase plans
  • Incentives for performance and training opportunities
  • Chance for advancement in a culture that values excellence and integrity
Requirements:
  • High school diploma
  • Two years' experience in a commercial dealership service department
  • Valid driver's license with a driving record that meets the company's insurance guidelines

Rush Truck Centers is an equal opportunity employer and welcomes applications from diverse candidates. This job posting does not imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate: USD $75,000.00/Yr.

Maximum Pay Rate: USD $85,000.00/Yr.