Field Operations Engineer

7 days ago

Suwanee, Georgia, United States Geek+ Full time
Job Title: Field Operations Engineer

GeekPlus is a global leader in robotic solutions for logistics, and we're looking for a talented Field Operations Engineer to join our team in Atlanta, Georgia. As a Field Operations Engineer, you'll be the primary point of contact with our project managers, supply chain specialists, service program managers, suppliers, and customers. You'll team with internal functions to understand all the details of the system configuration and site dynamics. Your role will involve coordinating all aspects of a Robotic Systems deployment and maintenance at a customer site.

Responsibilities:
  • Lead, manage, and mentor a team of contractors, providing guidance, support, and clear expectations to ensure tasks are completed with right lead time and quality.
  • Conduct onsite implementation project planning, including scope of work, budget, schedule, and subcontracting services, and merge with the master project plan.
  • Manage implementation plan by closely communicating with internal and external stakeholders, especially with supply chain on delivery schedules.
  • Conduct thorough hardware inspections, quality control checks, and pre-deployment testing to identify and resolve any potential issues.
  • Prepare hardware environment for SIT, UAT, and Performance Testing and participate in testing.
  • Diagnose and resolve hardware-related problems, both remotely and on-site, to minimize downtime and ensure optimal robot performance.
  • Document all hardware-related issues, solutions, and best practices in a clear and organized manner.
  • Stay up-to-date with the latest advancements in autonomous robotics hardware and contribute insights to enhance the company's competitive edge.
Requirements:
  • Ability to manage site implementation and hardware services across teams, including client's operations & IT teams and various site contractors.
  • Exceptional oral and written communication skills.
  • Proficiency in online collaboration tools, MS office suites.
  • Ability to learn quickly and adapt in new complex issues and learn new technology on the go.
  • Possess a positive can-do attitude, enthusiastic about learning and problem-solving.
  • Ability to travel up to 80% + You'll be traveling to client sites majority of the time Monday-Friday.
Preferred:
  • Bachelor's degree in electrical engineering, mechanical engineering, or 3-5 years of equivalent industry experience.
  • Experience of warehouse operation/logistic functions/3PL industry with hands-on onsite leadership experience is preferred.
  • Mandarin is a plus.

GeekPlus is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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