Field Service Technician

9 hours ago


Suwanee, Georgia, United States Recruit Up, LLC Full time
Job Title: Field Service Technician

Xstrahl is a global leader in the design and manufacture of Superficial Orthovoltage Medical X-ray Systems. We are seeking a technically adept Field Service Technician to join our dynamic team.

Key Responsibilities:
  • Deliver prompt and professional engineering support for Xstrahl systems across the United States, with occasional international assignments.
  • Execute installations, handover, and acceptance testing with precision and efficiency.
  • Diagnose faults and rectify defects, ensuring optimal performance of our systems.
  • Complete CFRs and customer tickets following company procedures.
  • Assist with in-house production tasks as needed.
  • Maintain meticulous records of all work performed, in accordance with company protocols.
  • Ensure installations are completed on schedule and within budget, with all necessary documentation signed off and submitted timely.
  • Strive to maintain maximum uptime of in-service equipment.
  • Communicate customer feedback effectively and contribute to solutions aligned with the company's CAPA Process and Zero Defects policy.
  • Perform cost-effective, on-time maintenance and system breakdowns, adhering to company reporting standards.
Travel Requirement:
  • Willingness to travel domestically and internationally approximately 80% of the time.
Qualifications:
  • Certificate or Associate degree in a relevant field; higher education preferred.
  • Strong IT skills, including experience with proprietary software, Windows OS, and Office applications.
  • Excellent mechanical and electrical troubleshooting abilities.
  • Clear and confident communication skills, both written and verbal.
  • Clean driving license.
  • Self-motivated with the ability to work under pressure independently and as part of a team.
  • Exceptional presentation skills to represent Xstrahl on customer sites.
What We Offer:
  • Competitive salary and benefits package.
  • Comprehensive training and support.
  • A vibrant, inclusive work culture that values your contributions.
  • Opportunities to travel and work on exciting projects worldwide.


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