Field Service Technician
9 hours ago
Xstrahl is a global leader in the design and manufacture of Superficial Orthovoltage Medical X-ray Systems. We are seeking a technically adept Field Service Technician to join our dynamic team.
Key Responsibilities:- Deliver prompt and professional engineering support for Xstrahl systems across the United States, with occasional international assignments.
- Execute installations, handover, and acceptance testing with precision and efficiency.
- Diagnose faults and rectify defects, ensuring optimal performance of our systems.
- Complete CFRs and customer tickets following company procedures.
- Assist with in-house production tasks as needed.
- Maintain meticulous records of all work performed, in accordance with company protocols.
- Ensure installations are completed on schedule and within budget, with all necessary documentation signed off and submitted timely.
- Strive to maintain maximum uptime of in-service equipment.
- Communicate customer feedback effectively and contribute to solutions aligned with the company's CAPA Process and Zero Defects policy.
- Perform cost-effective, on-time maintenance and system breakdowns, adhering to company reporting standards.
- Willingness to travel domestically and internationally approximately 80% of the time.
- Certificate or Associate degree in a relevant field; higher education preferred.
- Strong IT skills, including experience with proprietary software, Windows OS, and Office applications.
- Excellent mechanical and electrical troubleshooting abilities.
- Clear and confident communication skills, both written and verbal.
- Clean driving license.
- Self-motivated with the ability to work under pressure independently and as part of a team.
- Exceptional presentation skills to represent Xstrahl on customer sites.
- Competitive salary and benefits package.
- Comprehensive training and support.
- A vibrant, inclusive work culture that values your contributions.
- Opportunities to travel and work on exciting projects worldwide.
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