Information Technology Support Specialist

1 month ago

Baltimore, Maryland, United States Koniag Government Services Full time
Job Overview

Koniag Government Services is seeking an experienced Information Technology Help Desk Technician to support our government customer in Baltimore, MD.

This role requires a strong technical background and excellent communication skills to provide technical assistance and support for internal customers, both in person and remote.

Key Responsibilities
  • Provide technical support for workstation, laptop, printer, and other similar IT equipment.
  • Perform basic IT troubleshooting and resolve issues in a timely manner.
  • Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
  • Document all end-user, hardware, and software issues encountered in the problem tracking system.
  • Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
  • Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
  • Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
Requirements
  • High School Diploma and/or related advanced training.
  • At least 2 years of experience in desktop and computer peripheral installation and assistance.
  • Ability to organize, prioritize, and meet deadlines.
  • Excellent critical thinking skills.
  • Strong self-starter requiring minimal supervision.
  • Strong problem-solving skills.
  • Strong verbal communication to effectively express concepts, plans, and proposals.
Working Environment

This job operates in a professional office environment and has a noise level of mostly low to moderate.

The incumbent is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, talk, and hear.

The workload may require the incumbent to sit for extended periods of time.

The incumbent must be able to read, do simple math calculations, and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs.

Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Equal Employment Opportunity

Koniag Government Services is an equal opportunity employer and is committed to seeking all qualified applicants.

If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at - or by calling to request accommodations.

  • Information Technology Support Specialist

    2 months ago

    Baltimore, Maryland, United States Tuknik Government Services Full time

    Job SummaryTuknik Government Services is seeking an experienced Information Technology Support Specialist to provide technical assistance and support for internal customers. The ideal candidate will have a strong background in desktop and computer peripheral installation and assistance, with excellent critical thinking skills and the ability to work...

  • Information Technology Support Specialist

    4 weeks ago

    Baltimore, Maryland, United States Tuknik Government Services Full time

    Job Title: Information Technology Help Desk TechnicianTuknik Government Solutions, a Koniag Government Services Company, is seeking an experienced Information Technology Help Desk Technician (ITSM Specialist 3) with a Public Trust Clearance to support TGS and our government customer in Baltimore, MD.Job Overview:Provides technical assistance and support for...

  • Information Technology Support Specialist

    2 weeks ago

    Baltimore, Maryland, United States Marathon TS Full time

    Marathon TS is seeking a skilled IT Support Specialist to join our team in Baltimore, MD.Key ResponsibilitiesProvide technical support for Windows and Linux server environments.Handle application issues and monitor system performance.Perform new Zabbix installations and monitor system health.Support Fast ID calls and manage CAFIS performance reporting.Update...

  • Information Technology Support Specialist

    3 weeks ago

    Baltimore, Maryland, United States Tuknik Government Services Full time

    Job Overview:Tuknik Government Services is seeking an experienced Information Technology Help Desk Technician to provide technical assistance and support for internal customers. The ideal candidate will have a strong background in desktop and computer peripheral installation and assistance, as well as excellent critical thinking skills and strong...

  • Information Technology Support Specialist

    4 weeks ago

    Baltimore, Maryland, United States Tuknik Government Services Full time

    Job Title: Information Technology Help Desk TechnicianTuknik Government Solutions, a Koniag Government Services Company, is seeking an experienced IT Help Desk Technician to support our government customer in Baltimore, MD.Job Overview:As an IT Help Desk Technician, you will provide technical assistance and support for internal customers, both in person and...

  • Information Technology Support Specialist

    3 weeks ago

    Baltimore, Maryland, United States Marathon TS Full time

    Marathon TS is seeking a qualified IT professional to support our federal client in Baltimore, MD.Position OverviewThe role is responsible for ensuring that emerging technology is implemented in compliance with regulations, standards, and policies. This hands-on position includes supporting Windows and Linux server environments, handling application issues,...

  • Executive IT Support Specialist

    4 weeks ago

    Baltimore, Maryland, United States Applied Technology Services Full time

    Job Title: Executive IT Support SpecialistWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Applied Technology Services (ATS). As an Executive IT Support Specialist, you will provide technical guidance and support to our executive leadership, ensuring seamless integration of Microsoft and Google Suite applications.Key...

  • Director of Information Technology

    4 weeks ago

    Baltimore, Maryland, United States State of Maryland Full time

    Job Title: Director of Information TechnologyJoin the State of Maryland as a Director of Information Technology and lead the Technology Management Office in achieving the Department's IT goals.Job Summary:The Director of Information Technology will oversee and manage all aspects of information technology activities, providing executive management and...

  • Director of Information Technology

    4 weeks ago

    Baltimore, Maryland, United States State of Maryland Full time

    Job Title: Director of Information TechnologyThe Maryland Department of General Services (DGS) is seeking a highly skilled and experienced information technology leader to serve as our Director of Information Technology. This role oversees and manages DGS' Technology Management Office, providing executive management and technical direction on all aspects of...

  • Director of Information Technology

    3 weeks ago

    Baltimore, Maryland, United States State of Maryland Full time

    Job SummaryThe Maryland Department of General Services (DGS) is seeking a highly skilled and experienced information technology leader to serve as our Director of Information Technology. This position oversees and manages DGS' Technology Management Office, providing executive management and technical direction on all aspects of information technology within...

  • Director of Information Technology

    3 weeks ago

    Baltimore, Maryland, United States State of Maryland Full time

    The State of Maryland is seeking a highly skilled and experienced information technology leader to serve as the Director of Information Technology. This key role oversees and manages the Technology Management Office, supporting the mission, goals, and objectives of the Department by providing executive management and technical direction on all aspects of...

  • Administrative Support Specialist

    4 weeks ago

    Baltimore, Maryland, United States FLASH Technology Group Full time

    Job Title: Administrative Specialist IIAre you an organized and detail-oriented individual with excellent customer service skills? Do you have experience with Microsoft Office Suite and a passion for providing administrative support? We are seeking a highly motivated Administrative Specialist II to join our team at FLASH Technology Group.Job Summary:The...

  • Information Technology Leader

    6 days ago

    Baltimore, Maryland, United States Hartman Executive Advisors Full time

    We're seeking an experienced Information Technology leader to join our team at Hartman Executive Advisors. As an IT Department Manager, you will lead IT teams, processes, and technology initiatives while working closely with executive IT leadership and business unit leaders to develop and execute strategic technology plans.As a Senior Technology Advisor, you...

  • Administrative Support Specialist

    4 weeks ago

    Baltimore, Maryland, United States FLASH Technology Group Full time

    Job Title: Administrative Specialist IIAre you an organized and detail-oriented individual with excellent customer service skills? Do you have experience with Microsoft Office Suite and a passion for providing administrative support? We are seeking an Administrative Specialist II to join our team at FLASH Technology Group.Job Summary:The Administrative...

  • Chief Information Technology Officer

    3 weeks ago

    Baltimore, Maryland, United States State of Maryland Full time

    Job SummaryThe State of Maryland is seeking a highly skilled and experienced information technology leader to serve as the Director of Information Technology. This role oversees and manages the Technology Management Office, providing executive management and technical direction on all aspects of information technology within the agency.Key Responsibilities...

  • Information Technology Help Desk Technician

    1 month ago

    Baltimore, Maryland, United States Tuknik Government Services Full time

    Job Overview:Tuknik Government Solutions, a Koniag Government Services Company, is seeking an experienced Information Technology Help Desk Technician (ITSM Specialist 3) with a Public Trust Clearance to support TGS and our government customer in Baltimore, MD. This role may require travel to Falls Church, VA as needed as well as other surrounding customer...

  • Educational Technology Specialist

    4 weeks ago

    Baltimore, Maryland, United States Baltimore City Public School System Full time

    Job SummaryWe are seeking a highly skilled Educational Specialist II to join our team at Baltimore City Public Schools. This role will provide direct support to schools, collaborate with curriculum teams, and create and implement technology curriculum for grades K-8.Key ResponsibilitiesWork with staff to implement Educational Technology and Computer Science...

  • IT Support Specialist

    3 weeks ago

    Baltimore, Maryland, United States Baltimore City Community College Full time

    Job SummaryBaltimore City Community College is seeking a skilled IT Specialist I/Helpdesk to provide technical assistance and support for audio/visual needs. The ideal candidate will have a strong understanding of information technology and excellent customer service skills.Key ResponsibilitiesProvide intermediate level technical assistance and support for...

  • Healthcare Information Systems Specialist

    3 weeks ago

    Baltimore, Maryland, United States ClinDCast LLC Full time

    Job Title: Healthcare Information Systems SpecialistWe are seeking a skilled Healthcare Information Systems Specialist to join our team at ClinDCast LLC. As a key member of our applications team, you will be responsible for implementing, integrating, and maintaining various healthcare applications. Your primary focus will be on ensuring seamless system...

  • IT Support Specialist

    4 weeks ago

    Baltimore, Maryland, United States Fila Full time

    Job Title: IT Support SpecialistAt Fila, we are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and stakeholders.Key Responsibilities:Monitor systems for issues and ensure daily job processes are completed on...