Information Technology Support Specialist

2 months ago

Baltimore, Maryland, United States Tuknik Government Services Full time
Job Summary

Tuknik Government Services is seeking an experienced Information Technology Support Specialist to provide technical assistance and support for internal customers. The ideal candidate will have a strong background in desktop and computer peripheral installation and assistance, with excellent critical thinking skills and the ability to work independently with minimal supervision.

Key Responsibilities
  • Provide technical assistance and support for internal customers, both in person and remotely, using agency standard software and hardware.
  • Troubleshoot, address, and rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
  • Perform software/hardware customer support and troubleshooting for workstations, laptops, printers, and other similar IT equipment.
  • Provide basic IT troubleshooting and keep end-users notified until resolved.
  • Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
  • Utilize the problem tracking system to document all end-user, hardware, and software issues encountered.
  • Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
  • Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
Requirements
  • High School Diploma and/or related advanced training.
  • At least 2 years of experience in desktop and computer peripheral installation and assistance.
  • Ability to organize, prioritize, and meet deadlines.
  • Excellent critical thinking skills.
  • Strong self-starter requiring minimal supervision.
  • Strong problem-solving skills.
  • Strong verbal communication to effectively express concepts, plans, and proposals.
Working Environment

This job operates in a professional office environment and has a noise level of mostly low to moderate. The incumbent is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations, and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move up to 25 lbs.

Equal Employment Opportunity

Tuknik Government Services is an equal opportunity employer and is committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. We are dedicated to seeking all qualified applicants and welcome applications from diverse candidates.

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