Mortgage Customer Service Specialist

2 weeks ago


Greensboro, United States Truist Financial Corporation Full time

Primary Location: Greensboro, NC US

Position: Mortgage Lending - Customer Service Representative - I or II

Job Overview: The role outlined below provides an opportunity to engage with clients and deliver outstanding service. If you wish to proceed with your application, please click the Apply button at the top or bottom of this page. You will need to create an account or log in to an existing one.

Accommodations: If you have a disability and require assistance with the application process, please reach out for reasonable accommodations.

Employment Type: Regular

Language Requirement: English (Required)

Work Schedule: 1st shift (United States of America)

Job Responsibilities:

As a key member of our team, you will:

  • Deliver exceptional customer service through various communication channels to both internal and external clients, ensuring professionalism and adherence to bank policies.
  • Address a range of basic mortgage servicing inquiries, effectively identifying client needs to facilitate product and service referrals.
  • Respond to inbound client calls promptly and courteously, maintaining high performance standards in quality and attendance.
  • Assist in resolving client inquiries while ensuring the security of sensitive information and minimizing potential bank losses through proper client authentication.
  • Recognize signs of identity theft and fraud, escalating issues as necessary.
  • Accurately document call reasons to support ongoing training and analysis of client needs.
  • Engage with clients to fully understand their requirements and leverage Truist's offerings to meet their expectations.

Qualifications:

Required:

  • High school diploma or GED.
  • Strong verbal and written communication skills, along with excellent interpersonal abilities to identify and resolve client needs effectively.
  • Ability to handle confidential information professionally.
  • Adaptability to change and capacity to thrive in a fast-paced environment.
  • Basic computer skills, including the ability to navigate multiple systems simultaneously.

Preferred:

  • Previous experience in customer service within a call center setting.

Diversity and Inclusion: Truist is committed to fostering a diverse workforce and is an Equal Opportunity Employer. We do not discriminate based on race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classification protected by law.

Company Overview: Truist Financial Corporation was formed through the merger of BB&T and SunTrust, creating a premier financial organization in the country. We are dedicated to supporting our clients and employees during these challenging times.

Interview Process: Most interviews will be conducted digitally using our Modern Hire video tool. If you have any concerns regarding technology, please inform us so we can assist you. Digital onboarding is available for many positions.



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