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2 months ago
EmergeOrtho stands as a premier provider of extensive musculoskeletal services in North Carolina. We are in search of a Patient Care Call Specialist to enhance our operations. The Patient Care Call Specialist will be tasked with handling incoming inquiries and coordinating service appointments.
Qualifications:- High school diploma or equivalent
- At least two years of experience in customer service within a healthcare environment
- Proficient in utilizing technology-driven communication platforms
- Familiarity with multi-line telephone systems is advantageous
- Handle incoming calls through practice management software
- Route calls to the relevant personnel or departments
- Ensure patient confidentiality and adhere to HIPAA regulations
- Support administrative functions as required
This position presents a valuable opportunity for a seasoned customer service expert to contribute to a vibrant healthcare organization. If you possess the necessary qualifications and aspire to positively impact patient experiences, we encourage you to consider this role.