Clinical Operations Manager
4 weeks ago
As a Clinic Supervisor at the Indiana Hemophilia and Thrombosis Center, Inc., you will be responsible for overseeing the daily operations of the clinic to ensure comprehensive care management, a positive patient experience, and efficient clinic workflows.
Key Responsibilities:- Provide direct oversight and leadership to the clinical team to promote a sense of cohesiveness and effective team interactions across disciplines.
- Schedule staff and coordinate services to maintain workflow continuity, ensuring adherence to quality standards and best practice guidelines.
- Assist with the onboarding of new staff, conduct monthly one-on-one meetings, and perform performance reviews and year-end evaluations.
- Address patient concerns, complaints, or questions regarding policies and procedures.
- Ensure staff maintain accurate recording and tracking of essential clinic functions, such as EMR documentation and incident reports.
- Collaborate with the Front Office Supervisor to ensure a cohesive team approach between clinic and front office.
- Serve as the disaster point person in collaboration with the Clinic Manager to ensure the safety and direction of patients and staff during emergencies.
- Work closely with the Clinic Nurse Manager on clinic operational issues related to policy revision, resources, communication, and proactive QI/PI development.
- Graduation from an approved nursing RN program, with a BSN preferred.
- Minimum 5 years of nursing experience, with ambulatory clinic experience preferred.
- Previous supervisory experience in the medical setting is preferred.
- Valid RN License in the state of Indiana.
The Indiana Hemophilia and Thrombosis Center, Inc. offers a competitive salary and benefit package, as well as opportunities for professional growth and development in a dynamic and supportive environment.
The IHTC is a leader in hemophilia care, education, and clinical research, with a dedicated on-site multidisciplinary staff and access to national and international clinical research opportunities.
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