Shift Manager
6 days ago
Grand Fitness Mgmt, LLC is seeking a highly motivated and experienced Shift Manager to join our team. As a Shift Manager, you will be responsible for supervising fellow coworkers, monitoring their performance, and ensuring they comply with company and safety policies.
Key Responsibilities- Leadership and Management
- Organize shift schedules for team members
- Monitor attendance, tardiness, and time off
- Assign duties to specific employees based on role and skills
- Supervise employees and assist with tasks as necessary
- Performance Management
- Supervise performance and share feedback with upper management and team members
- Manage employee requests and conduct
- Customer Service
- Handle customer issues and manage conflicts
- Club Operations
- Manage club cleanliness and maintenance to ensure all aspects of the club are in like-new condition
- Business Development
- Drive sales and member experience metrics such as BCM%, EFT growth, upgrades to memberships, saving cancels, avoid accounts going into RFC, merchandise sales, use of trainers, social reviews, NPS surveys, and BER results
- Education
- High school diploma or GED
- Associate degree in business administration or management
- Bachelor's degree in business or an industry-related field (desired)
- Experience
- At least 3 months of employment with Grand Fitness Mgmt, LLC (for internal promotions)
- Zero performance counseling records for the past 6 months
- Skills
- Excellent communication and interpersonal skills
- Leadership skills like decision-making, motivation, and goal-setting
- Strong problem-solving skills
- Exceptional organization and time management abilities
- Conflict resolution skills
- Customer service skills
- Ability to work as part of a team and collaborate effectively
- In-depth industry knowledge
- Understanding of relevant health and safety regulations
- Comfortable with workplace technology
- Basic math skills
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