Customer Experience Coordinator

3 weeks ago


Fulton, Maryland, United States Window Nation Full time
Customer Experience Admin

At Window Nation, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, love what you do, and grow with us. Our culture of inclusion respects individual strengths, views, and experiences, making us a better team that drives innovation and delivers better business results.

Key Responsibilities
  • Handle post-installation customer communications, triaging inbound phone calls, chat, and emails to drive a one-call resolution environment.
  • Review and action email correspondence appropriately, ensuring all communication from customers is being addressed swiftly to assist both the customer and company, leading to faster resolutions and an elevated level of customer satisfaction.
  • Liaise between Window Nation's post-installation customers and support teams.
  • Enter data and upload documents accurately into systems related to customer interactions to ensure that all details are accurately documented to resolve customer needs.
  • Operate with empathy and courtesy toward consumers and colleagues in all interactions to serve the goals of the organization and provide outstanding customer experience.
Requirements
  • High school Diploma, GED or equivalent required.
  • 1+ years of Customer Service experience to include call centers, customer care or help desks.
Preferred Qualifications
  • Experience working with a CRM system or other customer tracking software.
  • Experience working with Microsoft Suite products.
  • Ability to organize multiple activities with minimal supervision.
  • Demonstrated success in deadline-driven environment.
  • Customer-centric mindset.
  • Strong attention to detail.
  • Ability to communicate with customers with a high level of empathy and understanding, at times deescalating when needed.


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