Strategic Operations Director

3 weeks ago

Brooklyn, New York, United States Whalar Group Full time
About the Role:

The General Manager will play a pivotal role in bringing to life the ethos, vision, and mission of our dedicated Campus for Creators.

The Lighthouse is a groundbreaking space designed to foster learning, creativity, collaboration, and a sense of belonging for content creators and their teams.

We are seeking a dynamic and visionary leader to oversee the operations, growth, and overall success of The Lighthouse, its members, and our teams.

Key Responsibilities:

  • Oversee day-to-day operations, ensuring a seamless and vibrant environment for creators and their teams.
  • Develop and execute a strategic plan aligned with The Lighthouse's vision and mission.
  • Drive initiatives that contribute to the cultural and creative development of content creators within the Campus.
  • Manage wages and payroll, ensuring compliance with California labor laws and workplace regulations.
  • Foster a sense of belonging and community among members by organizing and promoting cultural-social events.
  • Implement programs and initiatives that enhance collaboration and knowledge-sharing among creators.
  • Continuously assess and enhance the membership experience based on feedback and industry trends.
  • Attend quarterly membership council meetings.
  • Ensure membership budgets and targets are being hit.
  • Oversee the implementation of learning and career development programs for Lighthouse Team leadership and management training.
  • Develop training programs for hourly employees to support their career development and advancement opportunities within The Lighthouse and beyond.
  • Develop and maintain annual budgets, including departmental budgets for studios, cafe, reception, stewarding, contract maintenance, contracted security, contracted overnight cleaners, etc., ensuring financial sustainability and growth.
  • Explore revenue-generating opportunities while maintaining alignment with the organization's mission.
  • Manage event budgets and forecasted monthly/annual revenue
  • Ensure brand events align with The Lighthouse's mission and provide value to the community.
  • Foster a positive and inclusive workplace culture that reflects The Lighthouse's values.
  • Address employee concerns, conduct performance reviews, and implement HR policies in compliance with applicable laws.
  • Manage the day-to-day operations of the production studios, ensuring optimal functionality.

Requirements:

  • Proven leadership experience in a similar role with at least 5-7 years of experience, preferably in the hospitality, operations, creative, production or educational space.
  • A strong understanding of California labor laws and workplace regulations.
  • An inspirational leader who understands the importance of leadership versus management.
  • Strong understanding of the Creator Economy and the needs of content creators.
  • Excellent organizational, communication, and interpersonal skills.
  • Ability to think strategically and drive results in a dynamic environment.
  • Passion for fostering creativity, learning, and community.
  • Be a great person.

What We Offer:

  • A competitive salary and benefits package.
  • The chance to be a part of a forward-thinking company at the forefront of the Creator Economy.
  • An environment where your distinctive voice contributes to a collective force, embodying the spirit of creativity and growth.

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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