Resident Services Coordinator

3 hours ago

St Augustine, Florida, United States FirstService Residential Full time
Job Overview

As a Resident Services Coordinator, you will play a vital role in the management and administration of the day-to-day operations of the Community Association business. Your primary responsibility will be to provide exceptional customer service to residents and homeowners, while maintaining open lines of communication with the Board of Trustees and fellow associates.

Key Responsibilities
  • Be knowledgeable of all Association Governing Documents, Rules and Regulations, and general legal requirements of a community association.
  • Provide excellent customer service and maintain open lines of communication with fellow associates, homeowners, and Board of Trustees.
  • Have general knowledge and understanding of building systems and components.
  • Follow all policies and procedures of the Company.
  • Work closely with Management to learn all responsibilities of site operations.
  • Log work requests in Connect and generate work orders for maintenance staff and/or contractors.
  • Update work order log with notes and action taken by vendors.
  • Close open work orders in system when complete by vendor.
  • Provide Community Manager with work order log for inclusion in Board package.
  • Update and maintain community information in Connect, including but not limited to the Community Web Site, Community Projects, Management Reports, and all Association documents and forms.
  • Utilize Connect's Resident Alert feature in order to keep homeowners apprised of Association activities and important updates, subject to Board authorization.
  • Provide customer service assistance to homeowners as needed. Assist with homeowners' calls and inquiries and respond accordingly or direct to the appropriate party.
  • Log all homeowner inquiries in Connect Call Log.
  • Assist with preparation of newsletter, where applicable.
Requirements
  • Strong organizational skills.
  • Strong written and verbal communication skills.
  • Excellent word processing, mathematical, and computer skills required.
  • Critical thinking, problem-solving, judgment, and decision-making abilities are necessary.
  • Proficiency in computer programs like Microsoft Office, Outlook, and Windows required.
  • Ability to work with sensitive and/or confidential information.
Physical Requirements
  • Ability to lift lbs.
  • Work in an upright standing position for long periods of time.
  • Constant movement about the facility and grounds.
  • Frequent operation of equipment including picker and golf carts.
  • Frequent communication with members, must be able to exchange accurate information.
  • Frequent lifting and moving of objects weighing up to 50 lbs.
  • Work is mostly outdoors with exposure to varying weather conditions.
  • Ability to respond to emergencies in a timely manner.
What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $20.00 Hourly

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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