Senior Technical Consultant, Voice Network Specialist

3 weeks ago


Springfield, Illinois, United States Planet Green Search Full time

About the Opportunity

We are seeking a highly skilled Senior Consultant, Customer Experience Services, TS/SCI, VA to join our team at Planet Green Search. This is an onsite role at the customer location, requiring the candidate to be located in or within a commutable distance to Fairfax, VA area.

The ideal candidate will have a deep understanding and extensive experience with Avaya architecture, design, implementation, and testing in support of architecture designs to be consumed for global deployments.

Responsibilities will include:

  • Developing testing strategy and plans with our client, cross-service teams, and third-party partners
  • Providing technical guidance and advice for the operations and maintenance of the customer's expansive voice network
  • Monitoring, managing, and maintaining voice call flow traffic across more than 300 TDM-PRI/H.323/SIP trunk groups connecting to Avaya products and other telecommunication platforms
  • Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns
  • Managing dozens of non-person accounts in hundreds of Avaya and non-Avaya servers that perform automated functions for the customer
  • Working with the customer's O&M Team and various other organizations to troubleshoot and maintain reliable talk paths between voice networks
  • Producing and maintaining various eDocuments capturing how to manage and maintain communications within the customer's voice network and connectivity to other organization's voice networks
  • Responding to requests from O&M technicians or voice engineers for assistance on performing administrative tasks and conducting troubleshooting actions
  • Training newer voice engineers on how to perform most of the tasks listed above

The successful candidate will have a strong technical knowledge and experience with Avaya's product portfolio, including Communication Manager, Session and System Manager, and Session Initiation Protocol. They will also have knowledge and experience with Avaya's Contact Center portfolio.

We offer a competitive compensation range of $130,000 to $145,000 plus Bonus and Fort 500 benefits package.



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