Unified Communications and Collaboration Network Engineer

4 weeks ago

Springfield, Illinois, United States MKS2 Technologies Full time
Job Title: Unified Communications and Collaboration Network Engineer

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients.

The Unified Communications and Collaboration (UCC) engineer is the primary SME responsible for the software, services, and hardware that make up the enterprise's unified communications and collaboration capabilities.

Responsibilities:
  • Building, implementing, operating, and maintaining the organization's suite of collaboration tools including Cisco Unified Communications Manager, Cisco Telepresence Management Suite, Cisco Unity Connection, Cisco Meeting Server, VQ Conference Manager, Instance Messaging and Presence, and associated end-user collaboration applications.
  • Providing operations and maintenance support to enterprise networking services and devices including Cisco products, networking devices, and other integrated systems and components.
  • Monitoring UCC system, tools, and network statuses, optimizing system performance, conducting troubleshooting, and remediating issues.
  • Maintaining UCC components by tracking product upgrades and services requirements and coordinating patching events with the IT operations team.
  • Drafting Requests for Changes (RFC) and analyzing requests submitted by IT counterparts.
  • Developing system documentation including diagrams, topology charts, standard operating procedures, build guides, and capacity/performance plans.
  • Developing presentations, briefing CIO governance boards, and reporting statuses/updates to senior CIO leadership.
Qualifications:
  • MINIMUM QUALIFICATIONS:
  • Shall have 5 or more years of progressive and increasingly complex experience supporting an enterprise WAN as a UCC or network administrator/engineer.
  • Demonstrated, hands-on proficiency and expertise in the following areas:
    • Deploying, troubleshooting, and maintaining Cisco's Unified Communications Manager, Telepresence Management Suite, Unity Connection, Meeting Server, Instant Messaging & Presence, IP phones, and endpoints.
    • Applying Government standard security configurations based on SRGs and STIGs.
    • Developing technical documentation, such as standard operating procedures, topology charts, reports, presentations, and design documents.
    • Excellent written and verbal communication skills with the ability to articulate new ideas and concepts to technical and nontechnical audiences, as well as senior-level executives.
  • Desired Qualifications:
  • Possesses a collaboration certification (i.e., Cisco Certified Specialist - Collaboration Core, CCNP Collaboration, CCNA Voice, CCNA Collaboration).
  • Demonstrated experience with administering and troubleshooting Cisco-based hardware, operating systems (IOS, NX-OS, ACI, etc.), access control lists, tools, services, and technologies (ex. BGP, EIGRP, LACP. HSRP, OSPF, PC QoS, STP, VPC, VRF).
  • Education: Bachelor's degree from an accredited University; or
  • Certifications:
  • Cisco Certified Specialist – Collaboration Core; or
  • CCNP Collaboration or
  • CCNA Voice; or
  • CCNA Collaboration

MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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