Spa Operations Coordinator
1 month ago
At Genesis Health Clubs, we are seeking a highly skilled and experienced Lead Spa Coordinator to join our team. As a key member of our spa operations team, you will be responsible for overseeing the flow of guests and ensuring the details of each day are completed to the highest standards.
Key Responsibilities:- Schedule spa services using Meevo booking system and follow all procedures as outlined in the spa handbook.
- Explain and promote spa facilities, services, and activities in a positive manner.
- Review future appointments, schedule appointments to maximize revenue.
- Detect and prevent any problems with spa scheduling.
- Reconcile treatment and billing discrepancies that occur during each shift.
- Assist in receiving retail shipments, enter items into Meevo inventory system, price items, and work with the spa team to arrange the retail floor.
- Assist in monthly retail and operational inventory.
- Ensure cleanliness in all areas of the front desk and retail boutique.
- Attend all staff meetings and training sessions.
- Report all operational and maintenance issues promptly and follow up to ensure completion.
- Follow up promptly with the spa director on all comments, concerns, and suggestions made by guests and staff.
- Assist in establishing and maintaining a standard of excellence in professional image and service.
- Be available to work holidays, weekends, and evenings as needed.
- Experience in leading a team in a work environment.
- Demonstrated versatility, flexibility, and a willingness to work within constant changing priorities with enthusiasm.
- Must be responsive and have a strong sense of urgency.
- Intermediate-level skills with spreadsheets and work documents.
- Experience in the beauty or spa industry preferred but not required.
- Excellent eye for detail, ability to multi-task.
- Ability to clearly, legibly, and pleasantly communicate in English, both orally and in writing, using correct spelling and grammar, with guests, co-workers, and management both in person, via email, and by phone.
- Ability to maintain discretion and confidentiality of all guests.
- Strong organizational, problem-solving, and analytical skills with acute attention to detail and follow-up.
- Professional appearance and demeanor.
- Ability to work as a team and work independently.
- Ability to maintain concentration, think clearly, and follow through with requests and interdepartmental communication.
- Ability to remain calm under pressure, make decisions, and be solution-oriented, and create a positive outcome from a challenging situation.
- Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.
- Constant need to stand for long periods of time.
- Constant need to perform the following physical activities: grasping, turning, finger dexterity. Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
*Compensation will be discussed during the interview process. Benefits available with Full Time employment only.*
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