Spa Front Desk Coordinator

4 days ago


Olathe, Kansas, United States Genesis Health Clubs Full time
Job OverviewAs a Spa Front Desk Concierge at the Milagro Spa, you will be responsible for providing exceptional customer service to our discerning clientele. We are seeking a highly professional and dependable individual to join our team in providing a five-star customer experience.

Key Responsibilities
  • Provide exceptional customer service to all clients throughout their visit to the spa
  • Answer phones, check clients in and out, schedule appointments, and maintain the reception area
  • Assist with laundry, getting to and from the laundry room, and changing/locker rooms
  • Flexible availability: days, nights, and weekends needed
  • Knowledge of Meevo Software systems
  • Excellent communication and interpersonal skills to interact effectively with clients and address their concerns
  • Adherence to a high standard of professionalism and ethical conduct
  • Ability to work evenings, weekends, and holidays as needed
  • Knowledge of Spa and Genesis Health Club policies
  • Maintenance of client documentation
  • Attend trainings, education, and meetings when requested
  • Keep work space clean, organized, and stocked with proper supplies
  • Strive to meet service and retail goals
  • Assist the client with retail selection
  • Close sales with technician product recommendations
  • Promote Spa Sales and Promotions
  • Sell gift cards
  • Recommend future appointments to all clients
  • Maintain consistent professional image and appearance
  • Dust retail shelves during downtime
  • Restock retail shelves

About the Milagro SpaThe Milagro Spa operates within the Genesis Health Clubs with two locations in New Jersey and three more set to open in Kansas Fall of 2024. We provide an experience unmatched by other spas in the area, with highly trained technicians offering soothing massage and facial or skin treatments designed to leave the skin looking younger, fresh, and glowing. Continuing Education is a key component of working at the Milagro Spa, keeping our service providers engaged and informed.

What We OfferWe strive to provide a five-star customer experience to our discerning clientele and seek like-minded individuals to advance our mission. Compensation details will be disclosed during the interview process.

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