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Customer Service Representative

2 months ago

Brimley, United States Bay Mills Indian Community Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience.

Key Responsibilities
  • Provide fast and courteous service to all guests, ensuring a prompt and efficient dining experience.
  • Greets guests in a friendly manner, escorts them to tables, and provides menus.
  • Collects payment from customers and balances transactions at the end of each shift.
  • Enters all transactions into the point-of-sale system and utilizes computer for order entry and guest settlements.
  • Assists other positions in the restaurant when needed and cooperates well with co-workers.
  • Responsible for learning and following daily policies and procedures for the Food and Beverage Department and Bay Mills Indian Community.
  • Must attend all mandatory trainings designated by the Human Resources Department and/or Department Manager.
Requirements
  • High school diploma or equivalent required.
  • Must be seventeen (17) years of age or older.
  • Six months in similar position is desired.
  • Prior experience in a guest service position strongly desired.
  • Excellent communication skills and a friendly personality required.
  • Professional, neat, and clean appearance with an outgoing and friendly personality.