Business Development Manager
4 days ago
We are seeking a highly motivated and analytical professional to join our Research Team as a Research Operations Specialist.
As a key member of our team, you will be responsible for cultivating and maintaining strong relationships with cross-functional stakeholders and clients delivering a high level of customer satisfaction and successful product use. You will serve as the primary point of contact with clients for our proprietary Customer Perception primary research product, focused on understanding business challenges, addressing questions, resolving issues, and serving as a trusted advisor.
Key Responsibilities:
- Demonstrates extensive knowledge of Customer Perception product and services, including competitive marketplace offerings, to identify and propose potential opportunities to internal business partners and key stakeholders.
- Serve as a product ambassador, developing new and enhancing existing materials for use in educating business partners on the use and benefits of our product.
- Build strong, long-term relationships with assigned accounts, help them with issues, consult on research needs, support annual research planning and continually delight them with a positive, customer-centric attitude.
- Lead and/or support internal and external training programs (i.e., courses, webinars etc.).
- Proactively identify product updates that reflect user requests, industry, market, and competitive trends.
- Manage end-to-end research projects from proposal creation to questionnaire design, self-serve programming and fieldwork management with support and oversight from Senior Manager.
- Manage and foster positive ongoing relationships with key contacts (decision makers) across the organization, engaging regularly to facilitate adoption and engagement in product for pertinent use cases.
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal and account growth.
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