Behavioral Health Care Manager

8 hours ago


Indio, California, United States Titanium Healthcare Full time
Job Title: Behavioral Health Care Manager

Job Summary:

The Behavioral Health Care Manager plays a critical role in providing high-quality care management to Titanium Healthcare members. This position involves outreach and engagement with members, coordinating care, and linking them to resources to promote health behaviors and improve overall well-being.

Key Responsibilities:

  • Support members with behavioral health conditions, with a focus on those with SMI and/or SUD needs, through brief interventions and behavioral activation strategies.
  • Case manage members with behavioral health needs, primarily Tier 1 and Tier 2 members.
  • Utilize brief behavioral health therapeutic interventions as necessary to enhance members' ability to manage their own health.
  • Provide brief crisis interventions and warm hand-offs to local crisis resources as needed.
  • Educate members and families about chronic medical and behavioral health conditions to improve health literacy and promote health.
  • Assist with the coordination of medical and behavioral health access issues with PCP offices, specialists, and ancillary services.
  • Advocate for members to receive the highest quality of care in a timely manner within IEHP's network.
  • Provide effective care management for assigned members, including care coordination, linkage to resources, support in transitions of care, and facilitating member self-efficacy and self-management.
  • Engage and collaborate with staff outside the BH department or with those outside the BH discipline to provide integrated care to assigned members.
  • Assist members with care coordination needs.
  • Conduct comprehensive, holistic assessments according to the scope of clinician-both telephonically as well as in person.
  • Aid RN CM in overall review of member Community Health Assessment (CHA) upon completion by another care team member.
  • Work with Members to identify health/wellness goals and incorporate these goals into the Member's Shared Care Plan that facilitate communication among Members and Providers.
  • Participate in inter/transdisciplinary care team meetings to share information, update, and inform care plan.
  • Coordinate with internal and external health partners to support members' comprehensive care needs.
  • Responsible for ongoing engagement with members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the Member and his or her medical/behavioral team, as well as to increase the Member's sense of control over their whole health.
  • Engage in proactive, member-centered utilization and quality review of Behavioral Health and Care Management services by members.
  • Understand and abide by all departmental and companywide policies and procedures.
  • Comply with all safety and injury prevention policies and regulations.

Requirements:

  • Education & Experience: Master's degree in social work or counseling. 1-2 years' experience in social service setting, such as case management or community health. Experience with an EHR/EPM; eClinical Works (ECW) experience preferred. Care Management experience (preferred)
  • Language: Fluent in English (written and verbal). Bilingual preferred.
  • License/certification: Valid, unrestricted state LCSW, ACSW, LMFT or AMFT.
  • Current and valid Driver's License and proof of auto insurance.
  • Skills required:
    • Competent with computers, email, virtual platforms, Excel, and other Microsoft Office based programs.
    • Must have skills and resilience to tolerate a moderate level of change and development around new models of care and care management practices.
    • Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear, effective manner.
    • Ability to identify problems and use logic and related information to develop and implement solutions.
    • Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures.
    • Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear, effective manner.

Preferred Qualifications:

  • 1-2 Years of experience in healthcare or social service Proficiency in EMR, Microsoft programs

Physical Requirements:

Physical demands associated with office work and driving, including but not limited to:

  • Consistently operating a computer and other office equipment such as a telephone, calculator, copy machine, and printer.
  • Must be able to remain in a stationary position 75% of the time.
  • Must be able to move around the office or community 25% of the time.
  • Frequently moving or carrying office equipment weighing up to 15 pounds across offices.
  • Ability to operate a vehicle and/or travel to meetings, meet members and different office locations as required or requested.

Equal Employment Opportunity Commission:
At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact



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